Christian Figueredo
Fayetteville
Summary
Front-end management has expertise in overseeing customer service, inventory management, and daily operations. Known for fostering team collaboration and driving results, adaptable to changing needs, and reliable in high-pressure environments. Skilled in staff training, conflict resolution, and ensuring exceptional customer experiences. Recognized for strong communication, leadership, and organizational abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front End Manager
Walmart
01.2025 - Current
- Training & Onboarding: Instructs new and existing associates on front-end processes, including cash handling, POS system usage, and customer service standards.
- Trained and mentored team members on best practices and company policies.
- Modeling Best Practices: Ensures all front-end associates execute the "One Best Way" (OBW) to maintain consistency and efficiency.
- Operational Support: Assists with daily, weekly, and monthly front-end operations, including cleaning, zoning, and managing shopping carts.
- Customer Service Excellence: Models and teaches behaviors like greeting, thanking, and efficiently serving customers.
- Leadership & Development: Provides constructive feedback on associate performance, assists with team meetings, and may serve as the manager-on-duty in the absence of a Team Lead.
- Compliance: Monitors compliance with company policies and safety procedures.
Overnight Stocking Manager
Walmart
02.2024 - 01.2025
- Led cross-functional teams to enhance operational efficiency and streamline workflows.
- Developed and implemented strategic initiatives to improve project outcomes and team performance.
- Monitored key performance indicators to ensure alignment with organizational goals and objectives.
- Mentored staff on best practices, fostering a culture of continuous improvement and professional development.
Sales Floor Supervisor
Walmart
01.2022 - 01.2023
- Operational Execution: Maintains sales floor conditions, including inventory management, stocking, price changes, and unloading trucks.
- Team Training: Upskills associates using the Walmart Academy app and One Best Way (OBW) standards.
- Leadership Support: Acts as the Manager on Duty when a Team Lead is absent, which includes facilitating daily huddles and holding keys.
- Performance Management: Provides feedback to leadership on associate performance and helps create development plans for new hires.
Fuel Station Attendant
Walmart
01.2019 - 01.2020
- Customer Service: Greeting customers, assisting at the pump, and handling questions or concerns.
- Transaction Processing: Operating cash registers, accepting payments (cash/card), and managing lottery sales.
- Safety & Maintenance: Monitoring for safety, cleaning pumps/fueling area, and cleaning the kiosk.
- Stocking/Inventory: Cleaning, stocking, and organizing convenience items, shelves, and coolers.
- Compliance: Ensuring adherence to all regulations, safety protocols, and proper handling of hazardous materials.
Education
Bachelor of Science - Business And Finance
Grand Canyon University
01.2023
Skills
- Business and Financing
- Customer service
- Employee supervision
- Staff supervision
- Performance improvements
Certification
Microsoft excel, Access ,Spreadsheet ,PowerPoint, Data.
Timeline
Front End Manager
Walmart
01.2025 - Current
Overnight Stocking Manager
Walmart
02.2024 - 01.2025
Sales Floor Supervisor
Walmart
01.2022 - 01.2023
Fuel Station Attendant
Walmart
01.2019 - 01.2020
Bachelor of Science - Business And Finance
Grand Canyon University