Nancy Moran
Aliso Viejo,CA
Summary
Detail-oriented Medical Billing Specialist with extensive experience in insurance verification and claim management. Proven ability to resolve patient billing issues efficiently while ensuring HIPAA compliance and enhancing customer satisfaction.
Overview
23
23
years of professional experience
Work History
Medical Billing Specialist
I2iOptometry
Laguna Beach, CA
11.2014 - 02.2026
- Processed insurance claims efficiently, ensuring accurate coding and compliance with regulations.
- Posted and adjusted payments from insurance companies.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Identified and resolved patient billing and payment issues.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Filed and updated patient information and medical records.
- Communicated with insurance providers to resolve denied claims and resubmitted.
Front Desk, Optician & Medical Billing
Dr. Tony Vu
Fountain Valley, CA
03.2014 - 11.2014
- Provided expert advice on eyewear selection to enhance patient satisfaction.
- Assisted in fitting and adjusting eyewear for optimal comfort and functionality.
- Performed basic vision testing for new patients.
- Aided in selection of eyeglass frames based on customer preferences.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Increased accuracy in medical billing by thoroughly reviewing patient records and verifying insurance coverage.
- Ensured accurate coding of diagnoses and treatments by working closely with medical billing specialists.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Front Office Assistant
Woods Canyon Eye Care
Laguna Woods, CA
06.2003 - 09.2012
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Maintained accurate patient records using electronic health record systems to ensure compliance.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Reviewed and updated customer information in database for accuracy.
Education
Health Care Administration
Saddleback College
Mission Viejo, CASkills
- HIPAA compliance
- Payment posting
- Claim submission
- Insurance verification
- Customer service
- Electronic health record software
- Commercial and private insurance
- Multitasking and organization
- Insurance billing
Languages
Spanish
Native or Bilingual
Timeline
Medical Billing Specialist
I2iOptometry
11.2014 - 02.2026
Front Desk, Optician & Medical Billing
Dr. Tony Vu
03.2014 - 11.2014
Front Office Assistant
Woods Canyon Eye Care
06.2003 - 09.2012
Health Care Administration
Saddleback College