Christian Flores
Pleasantville,NJ
Summary
Dedicated professional with a strong work ethic and proven customer service skills, honed at Ocean Casino Resort. Recognized for enhancing cleanliness standards and ensuring guest satisfaction through effective communication and problem-solving. Proficient in facility cleaning and general maintenance, committed to upholding safety protocols and delivering exceptional service.
Overview
2
2
years of professional experience
Work History
Heave Porter Evs
Ocean Casino Resort
07.2024 - 03.2025
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Performed cleaning and maintenance duties as directed.
- Cleaned and organized building areas as required.
- Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
- Completed sweeping, mopping, and window-cleaning.
- Resolved guest inquiries punctually and politely for professional customer service.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
- Promoted positive work atmosphere through effective communication with team members across various departments within the hotel setting.
- Increased workplace safety by immediately reporting potential hazards.
- Communicated with coworkers and managers about completed duties.
Bar Porter
Ocean Casino Resort
10.2023 - 02.2024
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Increased customer satisfaction with prompt assistance in seating arrangements, answering questions, and addressing concerns.
- Boosted sales through upselling techniques when serving guests and suggesting beverage pairings to complement meals.
- Elevated operational efficiency through diligent execution of opening or closing duties as assigned.
Valet Parking Attendant
Caesars Casino Resort
06.2023 - 01.2024
- Explained parking rates and retrieval procedures to guests upon arrival.
- Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.
- Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
- Handled cash transactions accurately, ensuring proper payment for services rendered.
- Upheld company policies consistently, ensuring adherence to dress code, punctuality, and professional conduct standards among staff members.
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
Education
High School Diploma -
Jorge Chavez
Lima - Peru 12-2007
Skills
- Customer service
- Strong work ethic
- Problem-solving
- Clean driving record
- Safety awareness
- Worksite safety
- Heavy lifting
- Reliability and punctuality
- Facility cleaning
- Janitorial duties
- General maintenance
- Safety and security
- Safety protocols
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Heave Porter Evs
Ocean Casino Resort
07.2024 - 03.2025
Bar Porter
Ocean Casino Resort
10.2023 - 02.2024
Valet Parking Attendant
Caesars Casino Resort
06.2023 - 01.2024
High School Diploma -
Jorge Chavez
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