Kristine Gopu
Las Vegas,NV
Summary
Adept at maintaining high sanitation standards, I enhanced cleanliness at Downtown Grand Hotel and Casino by implementing efficient waste management and decontamination procedures. Skilled in heavy lifting and flexible in high-pressure environments, I contributed to a 30% improvement in guest satisfaction scores through meticulous attention to detail and proactive problem-solving.
Overview
6
6
years of professional experience
Work History
EVS Porter
Downtown Grand Hotel and Casino
01.2024 - Current
- Prepared cleaning solutions and equipment in accordance with health and safety standards.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Streamlined cleaning processes through the efficient use of equipment such as pressure washers, vacuum trucks, and brooms.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Upheld strict cleanliness standards by closely adhering to company policies, municipal codes, and industry regulations regarding sanitation practices.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained detailed records of all sanitation activities for billing and tracking purposes
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Skillfully and safely operated power scrubber, buffer and extractor equipment to clean and sanitize floors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Collaborated with colleagues for timely completion of large-scale projects involving waste removal and facility maintenance.
- Ensured public safety by removing hazardous materials and reporting potentially dangerous situations to supervisors.
- Reduced waste accumulation by promptly collecting and disposing of trash from designated areas.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained floor cleaning and waxing equipment.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Assisted in basic maintenance and repair of cleaning equipment to reduce downtime.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Coordinated tasks to complete residential and commercial mopping, scrubbing and sanitizing of all assigned areas.
- Ensured proper disposal procedures by carefully handling hazardous materials according to established protocols.
- Exceeded performance metrics for efficiency in completing assigned routes or work orders within specified timeframes.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Supported health initiatives by sanitizing high-traffic areas.
- Completed daily logs detailing sanitation activities performed, issues encountered, or feedback received from the public.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Supervised supplies in inventory and submitted reorder requests.
- Responded to emergency sanitation needs in prompt and professional manner, alerting hazmat professionals in alignment with OSHA requirements.
- Contributed to a positive company image by professionally interacting with the public while performing sanitation tasks.
- Operated buffers and burnishers to clean and polish floors.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Improved recycling rates by diligently sorting materials according to guidelines and regulations.
- Prioritized urgent requests for service calls or special projects based on input from supervisors or management team members.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Enhanced customer satisfaction by promptly responding to requests for assistance or additional services.
- Efficiently utilized floor care machines such as vacuum cleaners, floor scrubbers, carpet extractors for maintaining spotless floors throughout the property.
- Assisted in training new staff members on proper techniques, protocols, and safety measures to ensure consistent service quality across the team.
- Communicated effectively with supervisors regarding concerns or suggestions for improvement in cleaning processes or procedures.
- Increased cleanliness and safety by thoroughly cleaning all assigned areas, including restrooms, public spaces, and service corridors.
- Ensured optimal equipment functionality through regular inspections, maintenance, and replacement as needed.
- Worked closely with housekeeping department ensuring seamless transition between teams'' responsibilities.
- Supported the maintenance team in addressing minor repairs or facilitating communication with external vendors when required.
- Maintained a well-organized work environment through diligent cleaning and organization of storage rooms and supply closets.
- Maintained inventory of cleaning supplies and equipment to ensure adequate stock levels at all times.
- Collaborated with team members to complete large-scale projects efficiently and on schedule.
- Prepared event spaces for various functions by setting up tables, chairs, and other necessary items.
- Streamlined custodial tasks by effectively managing time and prioritizing duties according to urgency or importance.
- Supported sustainability efforts with responsible use of resources, recycling initiatives, and environmentally friendly cleaning products.
- Reduced cross-contamination risks by following strict protocols for handling hazardous materials and waste disposal.
- Contributed to a positive guest experience by maintaining clean and sanitary surroundings in high-traffic zones such as lobbies, elevators, and hallways.
- Demonstrated flexibility in adapting to changing priorities or unexpected situations while maintaining a professional demeanor and commitment to service excellence.
- Consistently met deadlines for completing cleaning assignments while maintaining attention to detail for thorough results.
- Upheld high standards of cleanliness in all areas by adhering to established procedures and guidelines.
- Maintained cleanliness of urban areas, contributing to more aesthetically pleasing environment for residents and visitors.
- Enhanced operational efficiency by maintaining sanitation equipment in optimal condition.
- Strengthened community relations, addressing residents' concerns and feedback regarding sanitation services.
- Played key role in seasonal cleaning campaigns, addressing specific challenges such as leaf removal and snow clearance.
Housekeeper
Super 8 Hotel
10.2018 - 01.2024
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Dusted picture frames and wall hangings with cloth.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Operated electronic backpack vacuums and floor sweepers.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Rotated linens in storerooms and replenished when supplies ran low.
- Changed bed linens and collected soiled linens for cleaning.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Verified cleanliness and organization of storage areas and carts.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Adhered to professional house cleaning checklist.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Sorted, laundered and put away various laundry items.
- Polished fixtures to achieve professional shine and appearance.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Handled requests for extra linens, toiletries and other supplies.
- Washed and put away kitchen dishes, utensils and glassware.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Returned emptied garbage receptacles to proper locations.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Hang, cleaned and rehung draperies to maintain freshness.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
- Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
- Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
- Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
- Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma - General Studies
Sierra Vista High School
Las Vegas 06.2018
Skills
- Work under pressure
- Flexibility
- Initiative-taking
- Heavy lifting
- Sanitation regulations
- Pressure washing
- Decontamination procedures
- Route planning
- Chemical handling
- Confined space entry
- Hazardous materials handling
- Environmental awareness
- Safety monitoring
- Waste management
- Trash collection
Languages
Tagalog
Native or Bilingual
Timeline
EVS Porter
Downtown Grand Hotel and Casino
01.2024 - Current
Housekeeper
Super 8 Hotel
10.2018 - 01.2024
High School Diploma - General Studies
Sierra Vista High School
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