Alan Di Leo

Oversee hotel operations of 100 room property with emphasis on revitalizing hotel, brand and financials. Created service culture based on brand pillars and training on storytelling of moto-centric vibe. Lead hotel in revitalizing brand out of COVID and a bankruptcy with strategic partnerships and repairing corporate and community relations. Establishing strategies to drive hotel ADR and REVPAR to #1 ranking vs comp set since 2021.

Oversaw hotel operations of 548 room property which included Rooms, security, F&B, banquets and engineering. Led hotel out of Marriott red zone through service training and weekly departmental meetings and mentorship. As well as moved Tripadvisor rankings from #70 to #19. Promoted 4 internal candidates within.

Oversaw room operations for 629 room hotel. Focus on driving service culture through mentoring and developing key leaders. Hands on training and incentive programs to drive hotel Tripadvisor rankings from #94 to #70 within 11 months. Restructured rooms department to create $3k in labor savings.

Oversaw 69 room property plus signature restaurant. Developed and trained staff on core and culture standards to create consistency to maintain #15 Tripadvisor ranking in Miami.

Oversaw 2252 room property which included Front Office, Guest Services, VIP Services, 3rd party housekeeping and Concierge. Created measurable goals by department and service standards to drive overall service scores to #1 ranking in all of Caesars Entertainment with 11 months.