CHRISTIAN F PADILLA JR
Crestview
Summary
Accomplished Military Police Officer and security management professional with experience maintaining secure environment while providing effective security presence and visible deterrent to crime. Personable leader skilled monitoring rule infractions, detecting suspicious activities and minimizing threats. Forward-thinking emergency response specialist with secret security clearance.
Veteran Program manager bringing many years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker.
Multi-talented service manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing several years of progressive experience.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Service Manager / Service Advisor
Great American Rv
DeFuniak Springs
09.2024 - Current
- Coordinated with the warranty department to process claims and provide customer support.
- Produced thorough, accurate and timely reports of project activities.
- Monitored technician performance and provided feedback on areas needing improvement.
- Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
- Supported timely and accurate service by producing daily job status reports.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Discussed options with customers, helping each make optimal choices for individual needs.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Mechanic
Pep Boys
Crestview
05.2023 - 01.2024
- Kept detailed records of repairs, labor involved and parts used.
- Adjusted vehicle components according to specifications utilizing testing equipment such as dynamometers or chassis charts.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Addressed customer questions and concerns regarding products and services.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Monitored shop equipment to maintain safe working condition.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
Military Police Officer
United States Marine Corps
08.2020 - 08.2023
- Company Overview: Marine Corps Base Camp Lejeune, NC
- Secured military installation restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security
- Provided emergency response security, eliminating hazards and potential dangers
- Patrolled base facilities and housing areas to deter crime, monitor activities and provide force protection
- Monitored gate activities, controlled traffic and responded to emergencies on base
- Searched vehicles, buildings, and homes for evidence of stolen property
- Maintained security of local areas and performed route clearance for visiting high-ranking officials
- Employed negotiation techniques to diffuse hostile situations with more than 20 arrests including felony stops and traffic stops
- Maintained 100% accountability of assigned equipment valued at more than 500,000 dollars
- Investigated security issues involving domestic violence, assault and theft occurring on base among active military members
- Marine Corps Base Camp Lejeune, NC
Military Police K9 Handler
United States Marine Corps
08.2020 - 06.2022
- Company Overview: Marine Corps Base Camp Lejeune, NC
- Managed up to 12 dogs of varying breeds and sizes, providing attentive care
- Monitored crowded public areas and events to mitigate risk and promote safety for recreational event
- Conducts daily patrols through on-base housing areas and work installations utilizing k-9 support ensuring safety and order is enforced serving 175,000 servicemembers and their families
- Marine Corps Base Camp Lejeune, NC
Dock Worker
UPS
Omaha
10.2018 - 02.2019
- Company Overview: Omaha, NE
- Followed verbal and written instructions to properly move and ship products
- Used hand-held scanners and physical logs to accurately track item movements
- Used fork lifts, hand truck and pallet jacks to move materials on dock
- Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments
- Prepared pallets of boxes for easy transportation between customer and storage locations
- Omaha, NE
Education
Military Working Dog Handler Course -
Lackland Air Force Base, TX07.2020
Military Police Basic School -
Fort LenordWood, MO02.2020
United State Marine Corp Bootcamp -
San Diego, CA07.2019
Highschool Diploma -
Burke High School
Omaha, NE05.2018
Some College (No Degree) - IT Network Security
Purdue University
West Lafayette, INSkills
- Protecting People and Property
- Foot Patrolling
- Defense and Arrest Tactics
- Traffic Patrol
- Witness Questioning
- Department Patrols
- Vehicle Patrolling
- First Aid
- Public Safety
- Police Patrol Operations
- Perimeter Patrol
- Public Speaking
- Active Listener
- Bracing and Strapping Techniques
- Handheld Scanners
- Freight Tracking
- Shipping Documentation
- Warranty processing
- Customer support
- Project management
- Customer satisfaction
- Parts ordering
- Service reporting
- Vehicle inspection
- Equipment maintenance
- Effective communication
- Customer relationship management
- Team collaboration
- Time management
Certification
- Hazardous Waste Manager
- Military Police
- Drivers Awareness
- Defensive Driving
- Use of Force
- Warehouse operations
Timeline
Assistant Service Manager / Service Advisor
Great American Rv
09.2024 - Current
Mechanic
Pep Boys
05.2023 - 01.2024
Military Police Officer
United States Marine Corps
08.2020 - 08.2023
Military Police K9 Handler
United States Marine Corps
08.2020 - 06.2022
Dock Worker
UPS
10.2018 - 02.2019
Military Working Dog Handler Course -
Military Police Basic School -
United State Marine Corp Bootcamp -
Highschool Diploma -
Burke High School
Some College (No Degree) - IT Network Security
Purdue University