Valentine Archibald Jr.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Children's Dental Health
Downingtown, PA
03.2026 - Current
- Coordinated patient registration process, ensuring efficient sign-in and organized waiting area.
- Scheduled and confirmed patient appointments through phone interactions or in-person visits.
- Performed follow-ups on no-shows and cancellations to optimize appointment scheduling.
- Addressed patient questions, checked voicemails, and communicated messages to clinical staff.
- Maintained updated records of patient contact details, health history, and insurance information.
- Processed and filed patient health documents to uphold accurate medical records.
- Set up patient charts while organizing office files, reports, and medical forms.
- Facilitated warm greetings for children and parents during arrival and dismissal.
Patient Service Representative
Premier Physical Therapy
Bryn Mawr, PA
12.2024 - 01.2026
- Obtained authorizations, verified insurance coverage, and processed payments without delays.
- Facilitated communication between patients, insurance companies, and health care professionals to improve service delivery.
- Streamlined appointment scheduling and oversaw patient intake to ensure accurate information registration.
- Maintained patient records and managed essential files to support clinical staff in efficient operations.
Assistant Front Office Manager/PM Hotel Manager
Inn At Penn A Hilton Hotel
Philadelphia, PA
09.2023 - 01.2025
- Conducted training for new front desk agents, reinforcing brand standards to elevate service quality.
- Resolved escalated guest complaints through strategic service recovery initiatives.
- Ensured visibility during busy check-in and check-out times to optimize service delivery.
- Evaluated daily performance metrics and implemented corrective actions to address service gaps.
- Developed team schedules ensuring optimal desk coverage across shifts to enhance guest service.
- Managed special room allocations for arrivals and addressed custom requests efficiently.
- Led front office operations during primary manager's absence to maintain continuity.
- Tracked cash handling procedures, credit controls, and prepared daily reports.
Patient Care Coordinator
Penn Medicine Orthopedics
Philadelphia, PA
10.2016 - 04.2023
- Cultivated relationships with leadership and staff through regular participation in board meetings.
- Assisted in maintaining strong patient focus while delivering highest quality care.
- Coordinated interdepartmental information exchanges to enhance communication and collaboration.
- Provided motivation to staff through direction and constructive feedback.
- Hired and trained new medical and facility staff members to strengthen workforce capabilities.
- Compiled monthly quality assurance reports and call reviews to assess and ensure performance standards.
Education
Associate's Degree - Allied Health Clinical Medical Assistance
Pennsylvania Institute Of Technology
Philadelphia, PA07-2010
Associate's Degree - Business Administration
Excelsior Community College
Kingston, Jamaica, West Indies07-2003
Skills
- Patient intake coordination
- Electronic health records
- Healthcare administration
- Microsoft Office proficiency
- Analytical problem solving
- Effective communication
- Leadership skills
- Patient education
Timeline
Patient Service Representative
Children's Dental Health
03.2026 - Current
Patient Service Representative
Premier Physical Therapy
12.2024 - 01.2026
Assistant Front Office Manager/PM Hotel Manager
Inn At Penn A Hilton Hotel
09.2023 - 01.2025
Patient Care Coordinator
Penn Medicine Orthopedics
10.2016 - 04.2023
Associate's Degree - Allied Health Clinical Medical Assistance
Pennsylvania Institute Of Technology
Associate's Degree - Business Administration
Excelsior Community College