Tanya Chappie
Howell,MI
Summary
Dedicated Patient Service Representative with over 17 years in the healthcare sector, specializing in appointment scheduling, patient intake, and record management. Proven ability to streamline processes, improve patient satisfaction, and maintain compliance with HIPAA regulations.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Michigan Institute of Urology P.C.
Saint Clair Shores, Michigan
09.2009 - Current
- Scheduled patient appointments utilizing electronic health record systems for efficiency.
- Managed incoming calls, delivering accurate information to patients promptly.
- Coordinated patient referrals to specialists within the network to ensure timely care.
- Assisted with maintenance of medical records, ensuring compliance and accuracy standards.
- Collaborated with medical staff to streamline patient flow processes.
- Educated patients on pre-visit instructions and necessary documentation.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with scheduling follow-up appointments according to provider availability.
- Adhered to HIPAA regulations when handling confidential patient information.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update the computer system and patient charts.
- Maintained a clean and organized reception area.
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Obtained proper authorization and identification to release confidential medical records.
- Assisted with the completion of medical forms and records.
- Utilized technology and specialized software to maximize productivity.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Verified demographics and insurance information to register patients in the computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at the time of service.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Arranged laboratory tests and imaging procedures for patients., lab work or x-rays for patients based on physician orders.
- Completed relevant insurance and other claim forms.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled and confirmed patient appointments and consultations.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Processed patient copays, deductibles, and other payments, ensuring accurate financial records.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Verified patient insurance information and processed eligibility requests.
- Coordinated patient referrals to specialists within the network.
- Ran credit card batches and balanced deposits on daily basis.
- Assisted in maintaining medical records for compliance and accuracy.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Reviewed patient accounts for accuracy on a regular basis.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Education
Some College (No Degree) - General
Oakland Community College
Royal Oak, MISkills
- Appointment scheduling
- Patient intake coordination
- Relationship management
- Healthcare communication
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- Customer service
- Payment collection
- System updates
- Front desk supervision
- Order interpretation
- Patient follow-up
- Interviewing skills
- Scheduling appointments
- Patient intake
- Clinical data entry
- Check-in coordination
- Multitasking and organization
Timeline
Patient Service Representative
Michigan Institute of Urology P.C.
09.2009 - Current
Some College (No Degree) - General
Oakland Community College