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Hi, I’m
Christian Gaines
Wheaton,IL
Summary
I am a very versatile, tech savvy, individual. I have been able to gain 4+ years of experience in managing social media, branding, and content marketing through freelance work. I also acquired 4+ years of retail experience, along with 7+ years of customer service and hospitality experience working within high-end retailers and residential properties. I currently possess a B.B. in Marketing and an MBA with an emphasis of Marketing Analytics and Business Management. I demonstrate strong written and verbal communication skills to ensure operational goals are clearly conveyed and met. I have developed high emotional intelligence to handle any level of customer dispute (B2B/B2C) and am capable of dealing with complex customer inquiries; as I am customer obsessed. I am currently looking to join a company more closely aligned to my skill set to settle, add value to, and grow my career with for the long run.
Overview
6
years of professional experience
5
years of post-secondary education
Work History
TruGreen Lawn Care ServicePlainfield, IL
Lawn Care Technician
07.2022 - Current
Job overview
- Responsible for discussing project scope and services with each new and pre-existing client, be customer obsessed by providing exemplary customer service and insights
- Provide consultation to clients in order to best meet and exceed their needs
- Sale services and products to prospective clients, support sales in customer retention using persuasive and negotiation skills.
- Accountable for a large network of satisfied customers who brought in referrals, provable and measurable results
- Assist in maintaining and repairing company equipment on a regular basis
- Meet physicality requirements to do job efficiently
- Collaborate with team and management to train new hires and support other technicians in the field in times of need/crisis
- Be knowledgeable of landscaping tools, techniques, and environmental sciences
- Achieve high service rate averaging above 90% (attempted projects against completed)
Arrive LogisticsChicago, IL
Core Account Executive
02.2022 - 07.2022
Job overview
- Be knowledgeable of the logistics industry and freight market
- Serve as the point of contact for clientele and their corresponding accounts
- Oversee shipment volume for the following accounts: Refresco Beverages US inc., Axalta Coating Systems Ltd., and Eden Foods, Inc within numerous regions of the US
- Follow standard operating procedures, guidelines, and rules for each account with a highly detailed-oriented eye.
- Collaborate with sales teams to provide strategic solutions and world-class customer service, be customer-obsessed, negotiate contracts/rates to maximize profits
- Create and maintain strong business relationships internally and externally
- Troubleshoot any number of problems that may arise during the process of transporting product; from over-the-road issues to clerical errors.
- Be proactive in problem-solution scenarios, both as an individual and as part of a team
- Numerous account management tasks such as scheduling, tracking freight, spot quoting, customer portal/TMS management, freight market analysis, etc
- Update XLR8, Arrive's TMS and CRM software, daily with relevant information regarding customer operations
- Reason for leaving: Family crisis, relocated to Plano, IL to assist ill father, forcing me to find new job in chicago’s greater suburban area
Whole FoodsChicago, IL
Team Trainer
07.2021 - 03.2022
Job overview
- Promoted to the supervisory role of Team Trainer for the Meat Department within three months of being hired as a team member, with no prior experience or skill in meat retailing. (Hired in July of 2021, was offered a promotion in October of 2021)
- Serve as the department trainer for both new and existing team members, ensuring team members are always providing excellent customer service, practicing proper safety procedures when using tools and other machinery, and following food safety protocol to prevent issues as such as foodborne illnesses. Teach newcomers how to properly cut meats and prepare ready-to-cook options.
- Act as a role model to other team members through maintaining a positive company image and providing legendary customer service.
- Developed high emotional intelligence skills to give team members feedback and criticism, carry out disciplinary actions while also empowering and motivating.
- Collaborate with leadership to continuously come up with creative ways to merchandise the fresh case and prepacked bunkers/refrigerators, especially during the holiday season.
Newberry Plaza Luxury Condominium AssociationChicago, IL
Door Staff
08.2017 - 08.2021
Job overview
- Ensure security within building, monitor surveillance equipment to prevent unauthorized entry into facility
- Answer phones and connect callers to appropriate department, address incoming inquiries
- Familiarize local area and events to serve as an information source for guests and residents
- Interact with contractors hired by both the building and residents to ensure quality of life is maintained for the guest/resident by facilitating and overseeing contractors tasks within building
- Log and organize mail/deliveries, enter resident data into building link, alert and communicate relevant information with residents daily
- Operate elevators in cases of emergency
- Report and communicate to management daily, any and all events that occur during working hours
- Relieve other members of door staff of their duties as needed
WalmartMacomb, IL
Stocking Associate
09.2020 - 04.2021
Job overview
- Collaborated with coworkers to unload and load shipments, organize backroom spaces
- Interfaced with inventory management software to maintain adequate levels of inventory on the sales floor and reduced instances of shrink
- Helped develop a better process for scanning and handling overstock inventory which ultimately boosted productivity
- Constructed features and displays to drive sales, supporting visual merchandising efforts
- Helped customers find products, answer questions, and provide outstanding service
Western Illinois UniversityMacomb, IL
Teaching Support Assistant; Assistantship
09.2019 - 12.2020
Job overview
- Provide support to academic course instructors, develop academic instructional material, conduct surveys/facilitate review/study sessions
- Engaged a full team effort to implement a remote assistance program to support remote faculty teaching efforts during COVID-19 crisis.
- Designed & deployed a remote chat client for live support using G Suite by Google Cloud
- Documented protocols for faculty adoption and ultimately provide over 90 hours of remote faculty assistance
- Managed WIU’s School of Business and Technology social medias in order to increase online presence and engagement
Education
Western Illinois UniversityMacomb, IL
MBA from Business Administration
08.2019 - 12.2020
Western Illinois UniversityMacomb, IL
Bachelor of Business Marketing from Business Marketing
08.2015 - 05.2019
Skills
Business Management
Accomplishments
- Supervised team of 10 staff members.
- Acquired Commercial Pesticide Applicator/Operator license, passed examination with a 92% on first trial
- Designed & deployed a remote chat client for live support using G Suite by Google Cloud in response to Covid-19 crisis
- Used Microsoft Excel to develop carrier tracking and planning spreadsheets.
- Graduated Cum Laude (B.B.)
Software
Adobe Creative Cloud
Microsoft Office
Interests
Fashion Design
Digital marketing
Audio Engineering
Timeline
Lawn Care Technician
TruGreen Lawn Care Service
07.2022 - Current
Core Account Executive
Arrive Logistics
02.2022 - 07.2022
Team Trainer
Whole Foods
07.2021 - 03.2022
Stocking Associate
Walmart
09.2020 - 04.2021
Teaching Support Assistant; Assistantship
Western Illinois University
09.2019 - 12.2020
Western Illinois University
MBA from Business Administration
08.2019 - 12.2020
Door Staff
Newberry Plaza Luxury Condominium Association
08.2017 - 08.2021
Western Illinois University
Bachelor of Business Marketing from Business Marketing
08.2015 - 05.2019