Christian Gaytan

Polite and professional with excellent verbal and written communication skills, as these are crucial for getting in touch with clients and their families. Experience in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Exceptional organization skills to efficiently manage court schedules, ensuring timely notifications to clients and families. Demonstrated a high level of professionalism and confidentiality when handling sensitive information.

• Consistently exceeded performance targets by achieving a 95% client satisfaction rate and consistently meeting or exceeding daily call volume goals.
• Implemented a new communication system that improved efficiency and reduced response time by 20%
  resulting in enhanced client engagement and significant time savings
• Consistently received positive feedback from clients for exceptional communication and problem solving skills, resulting in increased client satisfaction and improved overall experience.

• Language Proficiency Certification
• Quality Assurance Certification
• Call Center Training Certification
• Customer Service Certification