PREDLET FRANCOIS
Simpsonville,USA
Summary
Results-driven professional with extensive experience at TD Bank, specializing in customer service and conflict resolution. Expertise in analyzing applications and making informed credit decisions, showcasing strong organizational skills and meticulous attention to detail. Demonstrated leadership and communication abilities enhance team performance in dynamic environments.
Overview
14
14
years of professional experience
Work History
Uber Partner
Uber And Lyft
Simpsonville, SC
04.2024 - Current
- Delivered assistance to customers via Uber and Lyft platforms.
Logistic at BMW
MAU
Greer, SC
07.2024 - 06.2025
- Logistics Worker (Entry-Level): Warehouse work, assembly line support, material handling.
- Forklift/Reach Truck Operator: Daily inspections, picking/storing pallets, loading/unloading.
Retail Card Services Team Lead / Resource Officer
TD Bank Retail Card Services
Greenville, SC
08.2021 - 04.2024
- Provide excellent customer service and resolve conflicts as they arise.
- Monitor Queues to ensure calls, applications and accounts are being processed promptly.
- Review applications and accounts in accordance with policies for more complex decisions and requests.
- Approval of credit underwriting decisions above their limits with a personal lending limit of $40,000.
- Review all possible fraud applications and accounts & remediate using available tools (Innovis, Accurint, AML).
Credit Representative II
TD Bank Retail Card Services
Greenville, SC
07.2015 - 08.2021
- Daily activities of TD RCS private label credit card individual customers and business/commercial applications credit decision process.
- Create new lines of credit and credit line increases.
- Ensure all TDRCS and department policies and procedures are followed as outlined in the company’s intranet and Departmental Manual.
Insurance Sales Agent
American Income Life
Hamilton, NJ
01.2012 - 01.2014
- Provided advice to clients and recommended insurance products.
- Sold life insurance policies that pay out to death.
- Sold annuities that pay an income at retirement.
- Provided intermediary services between insurance companies and clients.
- Analyzed clients' portfolios and made recommendations.
Education
A.S. - Credit Analysis
Essex County College
Newark, NJ01.2016
High School Diploma -
Franck H. Morrel Campus
Irvington, NJ01.2004
A.S. - Management
Greenville Technical College
Greenville, SCSkills
- Collaboration and teamwork
- Motivation and achievement
- Organizational skills
- Research and analysis
- Problem solving
- Program and policy learning
- Effective support
- Leadership abilities
- Communication skills
- Multitasking capabilities
- Pressure management
- Attention to detail
- Microsoft Word and Excel
- Presentation skills with PowerPoint
- Banking knowledge
- Customer service excellence
- Problem identification and resolution
- Application review processes
- Account review expertise
- Merchant communication
Selected Accomplishments - Td Bank
- Credit Representative, Top Performer, maintaining an overall score of 95% to 99%
- Team Lead, Top Performer, maintaining an overall score of 97% to 100%
Languages
Haitian Creole
Native/ Bilingual
French
Limited
Timeline
Logistic at BMW
MAU
07.2024 - 06.2025
Uber Partner
Uber And Lyft
04.2024 - Current
Retail Card Services Team Lead / Resource Officer
TD Bank Retail Card Services
08.2021 - 04.2024
Credit Representative II
TD Bank Retail Card Services
07.2015 - 08.2021
Insurance Sales Agent
American Income Life
01.2012 - 01.2014
A.S. - Credit Analysis
Essex County College
High School Diploma -
Franck H. Morrel Campus
A.S. - Management
Greenville Technical College