Chanel Leon Carmona
Tampa
Summary
Dynamic professional with a proven track record at Uber and Lyft, excelling in customer service and operational efficiency. Recognized for achieving consistently high customer satisfaction scores through exceptional communication and advanced driving techniques. Adept at conflict resolution and team collaboration, ensuring safe and enjoyable experiences for all passengers.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Uber Partner
Uber And Lyft
Tampa
11.2023 - Current
- Conducted daily vehicle inspections to ensure operational safety and comfort.
- Managed customer complaints professionally and courteously.
- Collected fares or vouchers from passengers and made change or issued receipts.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Collaborated with rideshare platform support teams to address any operational concerns.
- Assisted passengers with loading luggage into the trunk of the car when needed.
- Arranged to pick up customers or groups.
- Achieved consistently high customer scores due to exceptional service.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Used advanced driving techniques to better improve time management and safety.
- Promoted additional services and discounts to passengers to enhance company loyalty.
- Adhered to local driving laws while transporting passengers safely from point A to point B.
Orthodontic Assistant
Orthodontic Specialists of Florida
01.2023 - 10.2023
- Took medical and dental history and recorded vital signs of patients.
- Fabricated custom teeth impressions and temporary restorations for patients from given samples.
- Communicated with other medical professionals regarding patient care needs.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Answered phones promptly and handled inquiries from potential clients professionally.
- Organized patient records and kept track of treatment plans.
- Instructed patients on how to properly use orthodontic appliances such as headgear or elastics.
- Educated patients on oral hygiene strategies related to orthodontic care.
- Gave patients desensitizing agents to prepare for anesthetic administration.
- Instructed patients on postoperative care to protect dental work and promote healing.
- Managed inventory of dental supplies and placed orders as necessary.
- Performed basic laboratory tasks, such as pouring impressions and trimming models.
Assistant Manager
Tampa tree trimming inc
Tampa
01.2022 - 01.2023
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Managed customer service inquiries and complaints in a timely manner.
- Proposed or approved modifications to project plans.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Supervised daily operations including scheduling shifts, assigning duties.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Communicated regularly with customers to gain insights into their needs.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained up-to-date knowledge of company products and services.
Dispatch Supervisor
Sosa air flow
Tampa
01.2019 - 01.2022
- Developed and implemented policies and procedures to improve operational efficiency.
- Received or prepared work orders.
- Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department .
- Tracked changes in computer system to keep records current and accurate.
- Prepared daily work and run schedules.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
- Addressed questions, problems or requests for service or equipment.
- Supervised the training of new hires in dispatching protocols and processes.
- Monitored incoming calls to ensure they were handled promptly and correctly.
Education
High School Diploma -
Leto High School
Tampa, FL05-2018
Cmaa -
NHA
Tampa, FL04-2018
Skills
- Customer service
- Safety management
- Time management
- Operational efficiency
- Team collaboration
- Conflict resolution
- Inventory management
- Driving techniques
- Customer loyalty
- Communication skills
- Training delivery
- Problem solving
- Sanitation practices
- Defensive driving
- Safe driving
- Time management abilities
- Navigational tools
- Fluent in english
- Schedule coordination
- Report preparation
- Multitasking
- Analytical thinking
- Professionalism
- Teamwork and collaboration
- Multitasking and organization
- Passenger Confidentiality
- Clean driving record
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
- Cmaa
Timeline
Uber Partner
Uber And Lyft
11.2023 - Current
Orthodontic Assistant
Orthodontic Specialists of Florida
01.2023 - 10.2023
Assistant Manager
Tampa tree trimming inc
01.2022 - 01.2023
Dispatch Supervisor
Sosa air flow
01.2019 - 01.2022
High School Diploma -
Leto High School
Cmaa -
NHA