Christian Gervacio
Laie
Summary
Salesman building customer interest through clear product explanations, direct pitching, steady follow-through, and cash handling across 40+ customer sales conversations per day in fast-moving sales settings. Uses customer communication and persuasive selling to keep prospects engaged through 10+ follow-ups per week and support commission-based goals. Brings a calm, consistent work style and leads by example with coworkers during demanding shifts.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Domino's Pizza
11.2024 - Current
- Handle $600 in cash orders per week while keeping payment records organized and accurate.
- Complete 100% of assigned deliveries per shift while following delivery instructions and maintaining customer communication.
- Deliver customer orders promptly while confirming addresses and special instructions before departure.
- Provide courteous service at drop-off and handle customer questions with clear, professional communication.
- Check order details before leaving the store to reduce missing items and delivery delays.
- Track route assignments and adjust plans based on traffic, weather, and customer availability.
- Process payment transactions at pickup and delivery using standard point-of-sale procedures.
- Maintain organized delivery records and receipts for accurate handoff and daily reconciliation.
- Support store operations by preparing orders for delivery and keeping dispatch information updated.
- Communicate delays or delivery issues quickly so customers receive timely status updates.
- Keep the vehicle clean and stocked with needed delivery supplies throughout each shift.
- Follow safe driving practices and store procedures while completing delivery runs in busy service periods.
- Use basic math skills to total orders, count change, and verify payment amounts.
- Organize delivery paperwork and receipts to keep end-of-shift handoff smooth and accurate.
- Assist team members with urgent delivery needs when route changes or order priorities shift.
- Build familiarity with menu items and promotions to answer customer questions during delivery interactions.
First Aid Provider
Polynesian Cultural Center, PCC
05.2024 - 11.2024
- Documented guest incidents clearly and maintained accurate first aid logs for shift handoffs.
- Communicated with guests in a calm, professional manner while providing basic care and directions.
- Checked first aid supplies and restocked common items to keep the station ready for daily use.
- Supported supervisors by relaying guest needs and incident details during busy service periods.
- Applied basic care procedures and guided guests to the appropriate next step when additional help was needed.
- Maintained a clean, accessible station to support safe and efficient guest care.
- Handled routine guest questions and provided clear directions for service locations and next steps.
- Followed established procedures when responding to minor injuries and common health concerns.
- Entered basic service details into spreadsheets for simple tracking and review.
- Coordinated with nearby team members to keep guest support moving smoothly across the area.
- Provided helpful service to guests while maintaining a respectful and attentive presence.
- Reviewed supply needs and flagged low inventory items for replacement before shortages affected service.
Salesman
Sunrun
03.2023 - 12.2023
- Delivered $5000 in monthly commission opportunities by translating product knowledge into clear customer conversations.
- Built 10-15 customer appointments weekly by maintaining outreach consistency under harsh field conditions.
- Developed persuasive sales pitches for prospective customers, supporting product understanding and stronger close conversations.
- Explained product value clearly to prospective clients, using communication skills to support commission-driven sales conversations.
- Maintained strong work ethic during difficult field conditions and kept motivation steady when results fell short of management expectations.
- Supported team morale by commending coworkers and setting a positive example through consistent effort.
Cook
Chipotle
01.2023 - 04.2023
- Maintained 100% food quality consistency by preparing fresh ingredients to Chipotle standards.
- Completed 15-20 prep tasks per shift while keeping kitchen workflow steady during busy service.
- Prepared enough food to keep customers served efficiently during daily rush periods.
- Kept a consistent work pace to handle high order volume without losing accuracy.
- Supported kitchen teammates by leading through example and sharing basic training as needed.
- Collaborated with the kitchen team to keep fresh products ready for customer orders.
- Communicated clearly with customers and coworkers to support smooth daily service.
Gym-Front Desk
Eos Fitness
01.2023 - 04.2023
- Resolved 100% of member issues at first contact by using calm communication and de-escalation skills.
- Welcomed 200 members daily at the front desk and supported check-ins, questions, and member needs.
- Maintained a clean, tidy front desk area to support a professional member experience.
- Followed management instructions carefully and kept operations steady when supervisors were unavailable.
- Used empathy to de-escalate frustrated customers and maintain a positive service environment.
Stocker
Walmart
01.2022 - 12.2022
- Organized incoming merchandise by category to support efficient shelf replenishment and backroom flow.
- Maintained clean and orderly displays to improve store presentation and product accessibility.
- Assisted customers with locating products and answered basic store questions in a friendly manner.
- Verified shelf labels and product placement to support accurate merchandising and easier shopping.
Education
Bachelor of Science - Accounting
Brigham Young University - Hawaii
La'ie12-2026
Skills
- Excel spreadsheet
- Communication skills
- Organization skills
- Customer service
- Sales support
- Product knowledge
- Lead follow-up
- Appointment setting
- Cash handling
- POS systems
- De-escalation skills
Timeline
Delivery Driver
Domino's Pizza
11.2024 - Current
First Aid Provider
Polynesian Cultural Center, PCC
05.2024 - 11.2024
Salesman
Sunrun
03.2023 - 12.2023
Cook
Chipotle
01.2023 - 04.2023
Gym-Front Desk
Eos Fitness
01.2023 - 04.2023
Stocker
Walmart
01.2022 - 12.2022
Bachelor of Science - Accounting
Brigham Young University - Hawaii
AWARDS/RECOGNITIONS/VOLUNTEER WORK
John Philip Sousa Award, All-State Band, All-State Choir