Christian Giddens
Shreveport,Louisiana
Summary
Technical Analyst with 4+ years of experience supporting enterprise IT environments across healthcare, finance, and managed services. Skilled in Active Directory, Office 365, remote support, endpoint management, compliance, and infrastructure troubleshooting. Proven success in service ticket resolution, hardware/software repair, and process improvement initiatives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Analyst
Sun Behavioral Health
Shreveport, LA
05.2023 - Current
- Company Overview: formerly Seaside Healthcare
- Supported over 2,500 users across 62 locations; ensured HIPAA compliance.
- Onboarded over 1,500 accounts via Active Directory and Office 365.
- Resolved 4,000+ tickets; handled hardware, software, and networking issues.
- Managed the Windows 11 upgrade for over 1,200 endpoints.
- Restored critical data using backup systems
- Responded to security threats.
- Deployed equipment remotely.
- Troubleshot Meraki and local network stacks.
- Formerly Seaside Healthcare
Desktop Support Technician
Automatic Payroll Systems
Shreveport, LA
01.2022 - 05.2023
- Cut response time from over 2 hours to under 6 minutes.
- Migrated over 80 users to new servers, and led more than 20 office and network moves.
- Standardized IT asset documentation and storage.
- Deployed Zoom phone systems.
- Installed AV hardware and projectors.
- Optimized provisioning and onboarding processes.
In-Shop Technician
NTiva
Shreveport, LA
06.2021 - 01.2022
- Company Overview: The Purple Guys
- Repaired desktops, laptops, tablets, and peripherals.
- Performed OS imaging, bloatware removal, and help desk support.
- The Purple Guys
Audio/Video Technician
Life United
Shreveport, LA
07.2017 - 06.2021
- Managed AV systems, LED walls, and network cabling.
- Repaired stage equipment and implemented AV upgrades.
Education
AAS - Cybersecurity
Bossier Parish Community College
Bossier City, LA05.2021
Skills
- Windows OS
- Windows 11 management
- Network troubleshooting
- Data recovery
- Remote deployment
- IT asset management
- Technical documentation
- Active Directory
- Office 365
- Azure
- Exchange
- HIPPA Compliance
- Endpoint Security
- Networking
- Hardware Repair
- Remote Support
- Imaging & Backups
- Virtualization
- IT Asset Management
- Scripting & Automation
- Project Coordination
- Digital Network Audio
- Physical Security solutions
Certification
- CompTIA Network+, 10/01/22
- CompTIA A+, 12/01/21
Affiliations
- Rock Climbing
- Church Volunteering
- Camping
- Table Top Games
Accomplishments
- Windows 11 H.I.P.P.A Compliance Rollout: Upgraded 1,200+ machines using automation/scripting.
- Remote Session Termination Tool: Developed for fast disconnection of remote sessions.
- IT Asset Board: Built lifecycle tracker with Slack integration via Monday.com.
- Software Audit: Interviewed departments to refine onboarding profiles.
- Python Game: Created text-based RPG
Tools
- ConnectWise Manage
- ConnectWise Automate and ScreenConnect
- Sentinel 1
- Mimecast
- Miraki
- MS 365
- Azure
- Active Directory
- Slack
- Monday.com
- Asset Tiger
- Python
- Power Shell
- Keep-IT
- Nextiva
- Intelicomm
- Splashtop
- TeamViewer
- SoundGrid
- Dante
- Google Suite
References
References available upon request.
Timeline
Technical Analyst
Sun Behavioral Health
05.2023 - Current
Desktop Support Technician
Automatic Payroll Systems
01.2022 - 05.2023
In-Shop Technician
NTiva
06.2021 - 01.2022
Audio/Video Technician
Life United
07.2017 - 06.2021
AAS - Cybersecurity
Bossier Parish Community College
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