Christian Gomez
San Francisco,CA
Summary
Customer Service Representative with 5 years of relevant experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Execute with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Overview
7
7
years of professional experience
Work History
Retail Assistant Manager
Leather Etc.
02.2023 - Current
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers and drive higher sales and larger baskets.
- Trained and developed junior employees who were new to their roles and the industry.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Created sales displays and optimized merchandizing approach across store and for seasonal promotions.
- Managed and supported social media and event marketing.
Customer Service Concierge
Royal Automotive Group
01.2021 - 01.2022
- Collaborated with a team to provide customer service including appointment scheduling, sales, correspondence, documentation, support and communication.
- Followed up with customers to ensure satisfaction, garner feedback, and support experience optimization.
- Resolved customer issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Navigated and updated customer and company databases.
Barista Shift Supervisor
Starbucks
10.2016 - 09.2019
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently in a fast paced environment and created strategies to prevent delays.
- Trained, scheduled, and supervised team members to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Education
Psychology Studies - Psychology
Berkeley City College
Berkeley, CA2018
High School Diploma -
Brandon High School
Brandon, MS2014
Skills
- Strategic Selling
- Customer Relationship Management
- Marketing Strategy
- Customer Service
- Scheduling and Coordinating
- In-Store Merchandizing
Timeline
Retail Assistant Manager
Leather Etc.
02.2023 - Current
Customer Service Concierge
Royal Automotive Group
01.2021 - 01.2022
Barista Shift Supervisor
Starbucks
10.2016 - 09.2019
Psychology Studies - Psychology
Berkeley City College
High School Diploma -
Brandon High School
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