Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christian Gomez

Hutchinson

Summary

I'm an experienced computer repair technician with a little over 10 years in the computer repair industry. I've worked on a variety of computer hardware in the Point-of-Sale sector. I have experience in dealing with different versions of the Microsoft Windows operating system and I'm familiar with different brands of computer hardware such as Lenovo, Dell, HP, etc. I'm a driven learner and love tinkering with things figuring out what makes them tick. I'm eager to learn newer technology and learn how the repair process is with devices such as phones. I'm currently taking courses from HCC to eventually earn my A+ Certification and Computer Support Specialist Certificate.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Manager of Service

Sales Data, Inc
05.2022 - Current
  • Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
  • Responsible for supervising three different departments and promoting collaboration between my departments along with other departments.
  • Responsible for helping other non-Service departments get their issues resolved.
  • Responsible for making certain that all departments are completing their work accurately and correctly.

Repair Technician/Manager

Sales Data, Inc
08.2015 - 04.2022
  • Maintained inventory of repair supplies and ordered parts.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Repaired and maintained wide range of Point-of-Sale equipment from thin-client units, printers, scanners, touch screens to servers successfully.
  • Inspected and tested, repaired and refurbished products for proper operation.
  • Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
  • Received a promotion to Technician Lead in December 2019 before being promoted to Repair Manager in December 2020.

Shipper

Lowen Corporation
03.2015 - 08.2015
  • Picked orders, scanned products and packed boxes.
  • Checked shipments against paperwork and signed documents.
  • Assisted in maintaining a safe working environment by following established workplace safety guidelines.
  • Developed strong relationships with carriers, leading to improved communication and more efficient problem-solving capabilities.
  • Was responsible for the packing and shipping of traffic signs.

Crew Member

Anchor Away
10.2012 - 03.2015
  • Worked front counter, drive-thru and other areas.
  • Took orders, and collected payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Produce Clerk

Dillons
05.2012 - 08.2012
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Assisted customers with price checking fruits and vegetables and finding requested items in departments.

Education

Associate of Applied Science - Computer Support Specialist

Hutchinson Community College
Hutchinson, KS
05-2027

Associate of Arts - Art And Design

Hutchinson Community College
Hutchinson, KS
05-2013

High School Diploma -

Trinity Catholic Jr/Sr High School
Hutchinson, KS
05-2010

Skills

  • Exceptional communication
  • Complaint resolution
  • Strong work ethic
  • Teamwork
  • Time management
  • Cleaning and sanitizing
  • Attention to detail
  • Problem-solving

Certification

Dell Enterprise Course Certification

Timeline

Manager of Service

Sales Data, Inc
05.2022 - Current

Repair Technician/Manager

Sales Data, Inc
08.2015 - 04.2022

Shipper

Lowen Corporation
03.2015 - 08.2015

Crew Member

Anchor Away
10.2012 - 03.2015

Produce Clerk

Dillons
05.2012 - 08.2012

Associate of Applied Science - Computer Support Specialist

Hutchinson Community College

Associate of Arts - Art And Design

Hutchinson Community College

High School Diploma -

Trinity Catholic Jr/Sr High School

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