Christian Gomez
Homestead
Summary
Dynamic sales supervisor with a strong track record in team leadership and customer service excellence. Adept at driving sales growth through strategic operational improvements and effective team training. Committed to enhancing customer experiences in fast-paced business environments.
Overview
11
11
years of professional experience
Work History
Sales Supervisor
DSW DESIGNER SHOE WAREHOUSE
07.2017 - Current
- Greeted customers and identified needs to enhance service experience.
- Supervised daily operations to ensure smooth store functioning and customer satisfaction.
- Supervised a sales force of 12+ sales associates and trained all new hires.
- Participated in daily opening and closing procedures to maintain operational efficiency.
- Supervised daily operations, ensuring efficient store functioning and high customer satisfaction.
Server/Bartender
Gilbert's Resort
Key Largo
03.2024 - 08.2025
- Coordinated organization and execution of private events, delivering exceptional service and enhancing customer satisfaction
- Handled guest inquiries, concerns, and complaints professionally and resolved issues promptly to ensure customer satisfaction
- Resolved guest inquiries, concerns, and complaints professionally, ensuring timely resolution and maintaining high customer satisfaction
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
Acting Store Manager/Assistant Manager
Under Armour
Homestead
07.2023 - 03.2024
- Oversaw store operations, optimizing sales, customer service, inventory management, and staff supervision to enhance overall performance
- Implemented strategies to consistently drive sales growth and meet revenue targets, resulting in improved store profitability
- Managed 19 employees, delivering training, coaching, and performance evaluations to foster productivity and elevate customer satisfaction
- Analyzed sales data and market trends to identify opportunities for product assortment optimization
Assistant Manager
CALL IT SPRING
08.2015 - 04.2016
- Maintained staffing levels in production and sales floor while adhering to budgeted payroll expense.
- Assist with the overall operation of the retail store
- Assisted in supervising and training employees, including scheduling work shifts for optimal store operations.
- Monitor sales transactions associated with purchases and ensure proper sales procedures are followed.
Education
ASSOCIATES -
MIAMI DADE COLLEGE
06-2015
Skills
- Warehouse supervision
- Customer service
- Retail Operations
- Warehouse Management
- Warehouse Supervisor Experience
- Inventory Coordination
- Office experience
- Computer skills
- Team Leadership
- Sales Reporting
- Bilingual
- Shipping and Receiving
- Medical Scheduling
- Medical Receptionist
- Customer Engagement
- EMR Systems
- Sales
Timeline
Server/Bartender
Gilbert's Resort
03.2024 - 08.2025
Acting Store Manager/Assistant Manager
Under Armour
07.2023 - 03.2024
Sales Supervisor
DSW DESIGNER SHOE WAREHOUSE
07.2017 - Current
Assistant Manager
CALL IT SPRING
08.2015 - 04.2016
ASSOCIATES -
MIAMI DADE COLLEGE