Summary
Overview
Work History
Education
Skills
Certifications
Timeline
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Autumn Evans

Savannah,GA

Summary

IT student with hands-on experience in technical support, troubleshooting, and system administration. Strong problem-solving and customer service skills from remote technical support and property management. Passionate about gaining practical IT experience and supporting faculty, staff, and students with technology needs.

Overview

5
5
years of professional experience

Work History

PROPERTY MANAGER

Morningstar Storage
Savannah, GA
05.2022 - 04.2025
  • Provide technical troubleshooting for internal systems, escalating IT issues when necessary.
  • Manage asset inventory, vendor contracts, and billing processes via AvidXChange.
  • Train new employees on system navigation and software use.

ASSOCIATE

Walmart
Savannah, GA
01.2021 - 12.2021
  • Delivered front-line support to customers, resolving inquiries related to products, transactions, and service issues
  • Developed strong communication and problem-solving skills in a fast-paced environment.

TECHNICAL SUPPORT REPRESENTATIVE

InfoCision
Remote
04.2020 - 10.2020
  • Assisted customers with remote troubleshooting of internet routers and account access.
  • Guided users through password resets, basic network diagnostics, and system navigation.
  • Documented issues in a ticketing system and escalated complex problems to senior support teams.

Education

BACHELOR’S OF SCIENCE - INFORMATION TECHNOLOGY

Georgia Southern University
Online
07.2025

Skills

  • Operating Systems
  • Software & Tools: Microsoft Office Suite, Google Workspace, Remote Support Tools
  • IT Support & Troubleshooting
  • Networking Fundamentals: Basic TCP/IP, Wi-Fi troubleshooting, device configuration
  • Programming & Databases: Python, SQL (beginner level)
  • Cybersecurity: Basic principles, password management, security best practices
  • Customer Service & Communication

Certifications

  • CompTIA A+ (Expected May 2025)

Timeline

PROPERTY MANAGER

Morningstar Storage
05.2022 - 04.2025

ASSOCIATE

Walmart
01.2021 - 12.2021

TECHNICAL SUPPORT REPRESENTATIVE

InfoCision
04.2020 - 10.2020

BACHELOR’S OF SCIENCE - INFORMATION TECHNOLOGY

Georgia Southern University
Autumn Evans