Christian Guadron
Garden Grove,California
Summary
Friendly and reliable service provider with 5 years experience in service and excellent multi-tasking skills.
Overview
6
6
years of professional experience
Work History
Service Delivery Representative
SchoolsFirst Federal Credit Union
Tustin, CA
05.2019 - Current
- Provide world class personalized Member service
- Assist in online banking and Zelle troubleshooting
- De-escalate and assist in sensitive Member interactions
- Engaged in learning and development opportunities to promote continued performance improvement.
- Enhanced team knowledge by creating resources and participating in department meetings
- Created and led department meetings
Supervisor
AMC Theatres
Tustin, CA
06.2017 - 05.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Provided instruction, coaching and motivation to all employees in the workplace
- Interviewed, hired and trained new employees on procedures and requirements
- Ensured excellent customer service experience by addressing customer concerns, demonstrating empathy, and resolving issues swiftly
Crew Member
AMC Theatres
Tustin, CA
04.2016 - 06.2017
- Engage with customers with a positive attitude
- Provide exceptional customer service
- Offer problem resolution and assistance to coworkers and guests
- Develop knowledge about all aspects of the job to provide a great experience for the guest
- Resolve guest complaints quickly and efficiently
Education
No Degree - Accounting And Business Administration
Santa Ana College
Santa Ana, CAHigh School Diploma -
Hector G. Godinez
Santa Ana, CA06.2017
Skills
- Bilingual and fluent in English and Spanish
- Customer service
- Team building and executing team plans to achieve goals
- Quick learner
- Time management
- Strong interpersonal skills
- Proficient in cash management
- Exceptional communication skills
- Skilled problem solver
- Reliable and Responsible
- Upbeat and Positive Personality
Timeline
Service Delivery Representative
SchoolsFirst Federal Credit Union
05.2019 - Current
Supervisor
AMC Theatres
06.2017 - 05.2019
Crew Member
AMC Theatres
04.2016 - 06.2017
No Degree - Accounting And Business Administration
Santa Ana College
High School Diploma -
Hector G. Godinez
Similar Profiles
Heather GoforthHeather Goforth
Member Service Representative IV at SchoolsFirst Federal Credit UnionMember Service Representative IV at SchoolsFirst Federal Credit Union
April MartinezApril Martinez
Fraud Detection Rep II at SchoolsFirst Federal Credit UnionFraud Detection Rep II at SchoolsFirst Federal Credit Union
Ricardo CasillasRicardo Casillas
Member Service Representative I at SchoolsFirst Federal Credit UnionMember Service Representative I at SchoolsFirst Federal Credit Union
CARLOS CAMPUZANOCARLOS CAMPUZANO
Branch Manager at SchoolsFirst Federal Credit UnionBranch Manager at SchoolsFirst Federal Credit Union
Nelson DangNelson Dang
General Manager at Crunch Fitness GymGeneral Manager at Crunch Fitness Gym