Lorena Martinez
Mission,TX
Summary
I would love to obtain a position where I can use my work experience to the benefit of my employer, and be able to provide exceptional work ethic. My experience in different professional fields have allowed me to earn knowledge in different aspects of professional workplace. I am a dedicated administrative professional well-versed in communication and team building. Knowledgeable in customer service, medical field, education field, human resources, and currently am a licensed Texas Notary. Ready to bring 20 years of diverse work experience to your team.
Overview
18
18
years of professional experience
Work History
Patient Service Representative
Teleperformance
Work From Home
07.2025 - Current
- Assisted patients with inquiries and scheduling specialty medication deliveries to home address, local pharmacy or providers office.
- Processed medication claims accurately with electronic claim systems to ensure insurance and copay assistance cards are processed in correct order.
- Collaborated with healthcare providers, manufacture companies, and pharmacist to resolve patient issues efficiently and enhance service delivery.
- Educated patients on services, procedures on how obtaining specialty medications, and insurance coverage, copays and facilitate informed decision-making.
- Led initiatives to streamline processes, reducing wait times and improving overall patient experience quality.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the specialty pharmacy.
College Readiness Clerk/TSI Proctor
Academy of Health Science Professions & STEM
09.2022 - 05.2024
- Administer TSI exams, and keep all necessary documents to stay in compliance with state.
- Advice Seniors on any college path requested, and help with college application and required documents.
- Make sure all Seniors apply for FAFSA/TASFA as it is a graduation requirement.
- Assist with scholarship applications/
- Assist students in enrolling for dual enrollment courses (all grade levels).
- Assist counselor with various tasks.
- Have open communication with parents and assist with any inquiri on college applications, graduation requirements and important dates.
Paraprofessional
Lloyd Bentsen Elementary in La Joya ISD
10.2016 - 09.2022
- November 2015-May 2016, Pre K Assistant - Work with small groups and assist teachers with classroom management, and preparing work for centers.
- August 2016-May 2017, SPED Resource Assistant - Work with small groups to reteach weekly classroom assignments, and small group tests on Fridays as needed.
- August 2017-to present, SPED PPCD Assistant - I assisted teacher in classroom management, small groups, assisting students in trying to meet their individual goals and needs.
Medical Assistant/Office Manager
Family Medicine and Urgent Care
McAllen, Texas
01.2009 - 09.2014
- Demonstrated the ability to interact with patients from diverse cultures and backgrounds.
- Handle patient calls/complaints.
- Medical records custodian.
- Cashier- payment logs.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Increased efficiency in office by implementing digital filing system for patient records.
- Lab requisitions.
- ICD-9/CPT coding.
- Injections.
- Employee time management.
- Crossed trained in whole office able to take the spot of anyone absent or wherever needed for speedy patient flow.
- Assisted in the coordination of patient appointments and follow-up procedures.
- Administered patient care, including vital signs monitoring and medication administration.
- Maintained accurate electronic medical records and ensured data integrity.
- Educated patients on treatment plans, medications, and preventive care practices.
- Trained new staff on office protocols and patient management systems.
- Streamlined workflow processes to enhance efficiency in daily operations.
- Collaborated with healthcare team to implement quality improvement initiatives.
- Managed inventory of medical supplies, ensuring availability for patient care needs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Created affordable medical plans for inpatient consultation for private pay patients.
Agent
Penncro Associates
McAllen, Texas
03.2008 - 05.2009
- Learned how to provide good customer service.
- Assisted customers who were in collections to get their accounts back to current.
- Helped to ensure that the customer was comfortable with the payment they were making.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
Education
Bachelors - Organizational Leadership
South Texas College
McAllen, TX12-2023
Associates - Criminal Justice
South Texas College
McAllen, Tx08-2015
Certificate of Technical Studies - Patient Care Technician/Medical Assistant
South Texas Vo-Tech
McAllen, TX04-2008
Skills
- MS Word
- MS Excel
- MS Outlook
- Phlebotomy
- Bilingual
- CPR Certified
- Easily cross trainable
- Amazing Charts
- E-medsys
- Criterions
- Bilingual English and Spanish
- Customer service
- HIPAA compliance
- Insurance verification
- Patient intake
- Payment collection
- Office administration
- Data entry proficiency
- Document filing/Organization
- Medical billing
- FLUENT IN Spanish
- Bookkeeping support
- Cross-cultural sensitivity
- Verbal and written communication
- Electronic health records
- Phone etiquette
- Healthcare industry
- Data protection
- Workflow optimization
- Typing 60 wpm
- Phone and email etiquette
- Problem-solving
- Insurance billing
- Multitasking and organization
- Team collaboration
- Work quality evaluation
- EMR
- Regulatory compliance
- Team leadership
- Friendly and outgoing
- Attention to detail
- Punctual and hardworking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Service Representative
Teleperformance
07.2025 - Current
College Readiness Clerk/TSI Proctor
Academy of Health Science Professions & STEM
09.2022 - 05.2024
Paraprofessional
Lloyd Bentsen Elementary in La Joya ISD
10.2016 - 09.2022
Medical Assistant/Office Manager
Family Medicine and Urgent Care
01.2009 - 09.2014
Agent
Penncro Associates
03.2008 - 05.2009
Bachelors - Organizational Leadership
South Texas College
Associates - Criminal Justice
South Texas College
Certificate of Technical Studies - Patient Care Technician/Medical Assistant
South Texas Vo-Tech