Zimeya Roberson
Oxford,NC
Summary
Experienced Patient Service Representative with over 8 years in healthcare, retail, and administrative roles. Skilled in
patient coordination, team management, data entry, and customer service. Adept at multitasking, problem solving, and maintaining high standards of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Granville Health System
Oxford, NC
09.2024 - Current
- Greeted and registered all incoming Emergency Room and outpatient patients promptly
- Completed and distributed forms, obtaining signatures and insurance information
- Verified insurance and registered daily lab patients accurately
- Ran daily reports for labs and ER patient census
- Entered and processed all patient information into hospital systems
- Answered calls courteously, paged, transferred, and relayed messages as needed
- Collected, balanced, and reconciled payments, receipts, and cash/credit transactions
- Stocked and refill supplies before each shift change
Assistant Manager
Family Dollar
Henderson, NC
06.2022 - 09.2024
- Assisted with unloading and organizing merchandise from delivery trucks
- Supported Store Manager with ordering, payroll, scheduling, and cash register deposits
- Assumed management responsibilities in the absence of Store Manager
- Ensured store was clean, well-stocked, and customer-ready
- Greeted and assisted customers in a positive, approachable manner
- Answered questions and resolved customer inquiries and concerns
Customer Service Representative
Conduent
Henderson, NC
01.2020 - 06.2022
- Addressed customer inquiries across various channels, ensuring prompt and precise information delivery.
- Resolved customer complaints by identifying issues and implementing effective solutions to enhance satisfaction.
- Maintained detailed records of customer interactions using CRM software to support follow-up actions.
- Identified and resolved discrepancies and errors in customer accounts.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Participated in training programs to enhance product knowledge and customer service skills.
- Educated customers about billing, payment processing and support policies and procedures.
Clerical Assistant
Variety Wholesalers INC
Henderson, NC
08.2017 - 12.2019
- Issued materials, equipment, and other items from stockroom or warehouse
- Sorted and filed documents accurately
- Performed basic administrative duties, including receiving, sorting, and distributing mail
- Entered data and typed documents as needed
- Organized files, billing, and provided clerical support
- Scanned items into system and sorted materials to designated areas
Education
High School Diploma - undefined
Northern Vance High School
Henderson, NC06.2017
Skills
- Active listening
- Quality Assurance
- Outlook
- Insurance verification
- Communication skills
- Sales
- Retail management
- Document management
- Microsoft Powerpoint
- Patient registration and admissions
- Excel
- Basic math
- Problem Solving
- Clerical Experience
- Phone etiquette
- Microsoft Office
- Shift management
- Time Management
- Processing cash transactions
- Customer service
- Supervising experience
- MS Word
- Typing
- Data Entry
Certification
- CPR Certification
- October 2025 to October 2028
Timeline
Patient Service Representative
Granville Health System
09.2024 - Current
Assistant Manager
Family Dollar
06.2022 - 09.2024
Customer Service Representative
Conduent
01.2020 - 06.2022
Clerical Assistant
Variety Wholesalers INC
08.2017 - 12.2019
High School Diploma - undefined
Northern Vance High School