Berusca Torres
2087 Hartley Drive, Heath
Summary
Dedicated professional with strong communication and problem-solving skills. Experienced in managing customer service. Committed to improving customer satisfaction and operational efficiency while maintaining a friendly and professional atmosphere.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Sound Physicians
Dallas
08.2025 - Current
- Answered phone calls promptly and provided accurate information to patients.
- Handled patient inquiries and resolved issues with professionalism and care.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Collaborated with team members to enhance patient satisfaction and service delivery.
Lead Medical Receptionist
Sight Medical Doctors
Deer Park
05.2024 - 05.2025
- Managed patient scheduling and appointment confirmations for multiple physicians.
- Checked patients in and out for appointments and collected co-payments.
- Served as main point of contact between physicians and patients; relayed messages in a professional manner.
- Handled scheduling conflicts efficiently while maintaining a high level of customer service satisfaction.
Call Center Representative
Rbk Pediatrics
Bay Shore
02.2018 - 08.2022
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Assisted in training new reception staff on procedures and systems.
Education
High School Diploma -
Brentwood Sonderling Highschool
Brentwood, NY06-2016
Skills
- Customer relationship management
- Communication skills
- Issue resolution
- Problem solving
- Active listening
- Workflow optimization
- Data entry proficiency
- Front desk supervision
- Attention to detail
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Patient Service Representative
Sound Physicians
08.2025 - Current
Lead Medical Receptionist
Sight Medical Doctors
05.2024 - 05.2025
Call Center Representative
Rbk Pediatrics
02.2018 - 08.2022
High School Diploma -
Brentwood Sonderling Highschool