Patricia Cage
Cortez,CO
Summary
Over 14 years of Medical Administrative Assistant experience in New Mexico and Colorado and 4 years of management. Dynamic individual with hands-on experience in Medical Administration and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Common Spirit Primary Care-Horse Gulch Clinic
10.2024 - Current
- Provided clerical/office support within a physician clinic that spanned from reception, telephones, medical records, charge entry, referrals, and retrieval of medical information from internal and external systems and sources
- Support through communicating and collaborating with both the healthcare team and and the patient/family to identify and meet the physical, emotional and spiritual needs of the patient.
- Patient experience support, education, ideas and collaborations.
- Demonstrate personal accountability for relationship-based care, organizational mission and core values.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
Clinic Administrator
AFC Urgent Care
03.2022 - 08.2024
- Oversee all of the day-to-day operations in the Urgent Care
- Patient experience support, education, ideas and celebrations
- Chart audits of front desk, MA’s and Radiology Technicians
- Oversight of all daily, weekly and monthly checklists
- Oversight of all lab QC’s
- Responsible for the ordering of all supplies and medications
- Staffing-hiring of all new staff, scheduling, sick calls, timecard approval, orientation
- Knowledgeable in Workers Comp, Employer paid services and DOT
- Support to all staff members by being a resource for the operations of the facility
Quality Assurance Specialist
Ambercare Home Health/PCS
01.2019 - 03.2020
- Monitor client’s condition and performance of duties by Home Care Aides
- Maintain all company and State specific program rules, regulations and standards
- Conduct home visits to new clients to welcome and review the complete Intakes/Discharges
- Observe and evaluate Home Care Aides in the client’s home as directed by Supervisor and develop client Care Plans are being followed, coordinate with local community resources
- Maintain schedule to assure timely completion of all assigned home visits
- Ensures the appearance of the client’s environment is professional: neat, clean, orderly
- Maintains a high degree of confidentiality at all times due to access to sensitive information.
- Compliance with all Medicare, Medicaid, and HIPAA regulations and requirements
- Abides by all regulations, policies, procedures, and standards
- Conducted comprehensive quality audits to identify process inefficiencies and improve product reliability.
Admissions/Intake-Coordinator/Scheduler
Guardian Angel Home Health
02.2017 - 08.2018
- Assesses services to ensure optimum outcomes, cost effectiveness and compliance with all state and federal regulations and guidelines.
- Utilization management
- Administer, direct and coordinate the activities of the agency for clinicians
- Serve as liaison between management, clinical staff and the community
- Cooperate with health agencies and organizations in community activities
- Ensured the accuracy of public information and materials
- Actively maintain up-to-date knowledge of applicable state and federal regulations
Medical Billing Specialist
Adult Medicine Specialist
08.2016 - 12.2016
- Billing of medical claims both electronic and paper to insurance companies
- Posting insurance and patient payments to proper accounts
- Verification of eligibility
- Patient scheduling, patient check in/out, patient confirmation calls as needed
Office Manager
Enhanced Wellness
04.2015 - 06.2016
- Determine contract and benefit eligibility; provides authorization for inpatient admission, outpatient precertification, prior authorization, and post service request
- Patient scheduling, patient check in/out, patient confirmation calls
- Maintenance of provider schedules
- Collection of patient copays/Balancing end of day reports
- Answering phones, addressing patient issues, forwarding calls to appropriate parties
- Patient chart maintenance and medical records requests
Education
Certified Medical Administrative Assistant -
Pima Medical Institute
Albuquerque, NM01-2011
Business and Math World Certificate -
TVI
01-1989
High School Diploma - undefined
Ignacio High School
01-1989
Skills
- Urgent care management
- Case management
- 6 years of medical claims and collections experience
- Strong customer service skills
- Excellent organizational skills
- Data entry and word processing experience
- Experience with patient scheduling and answering phones (12 line system)
- Ability to handle confidential patient information according to HIPAA regulations
- Experience in patient file and records maintenance with attention to detail
- Extensive knowledge of medical terminology
- IT –EPIC, AcuBase, Lytec, Kareo, TrakNet, Practice Fusion, Office Ally, Microsoft Office, Outlook, MS Word, WordPerfect, Lotus 1-2-3, Alpha IV Database, Internet Browsers
- Typing speed ~60 WPM
Certification
CEU’s: 2017-2018-2019-2020 HIPPA: What You Should Know, Medicare Fraud & Abuse Prevention, Detection, and Reporting.
Timeline
Patient Service Representative
Common Spirit Primary Care-Horse Gulch Clinic
10.2024 - Current
Clinic Administrator
AFC Urgent Care
03.2022 - 08.2024
Quality Assurance Specialist
Ambercare Home Health/PCS
01.2019 - 03.2020
Admissions/Intake-Coordinator/Scheduler
Guardian Angel Home Health
02.2017 - 08.2018
Medical Billing Specialist
Adult Medicine Specialist
08.2016 - 12.2016
Office Manager
Enhanced Wellness
04.2015 - 06.2016
High School Diploma - undefined
Ignacio High School
Certified Medical Administrative Assistant -
Pima Medical Institute
Business and Math World Certificate -
TVI