Edith Martinez
Sylmar
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Service Representative
US Oncology
Mission Hills, CA
11.2024 - Current
- Scheduling appointments
- Verifying insurance
- Answering phone calls
- Taking messages
- Checking pt insurance eligibility
- Verifying authorization for HMO patient
- Requesting HMO authorizations
- Update patient information
- Checking provider schedules and updating calendar in EMR system
- Checking pt's in and out
- Updating inpatient excel sheet
- Updating weekly metric report
- Calling provider/imaging office to obtain must up to date records for pts
- Calling to confirm next day appointments
- Scanning documents into EMR System
Front/Back Office Medical Assistant
Children's Hospital Los Angeles
Encino, CA
12.2020 - 11.2024
- Scheduling appointments
- Verifying insurance
- Answering phone calls
- Sending medical record
- Taking messages
- Verifying authorization for HMO patient
- Requesting HMO authorizations
- Filing paperwork in there charts
- Rooming patients in
- Checking vision
- Dilating patients
- Checking eye pressure
- Update patient information
- Posting payments to patient accounts
- Checking provider schedules and updating calendar in EMR system
Front/Back Office Assistant
Dr. Roger Friedman
Encino, CA
03.2019 - 11.2020
- Scheduling appointments
- Verifying insurance
- Answering phone calls
- Sending medical record
- Taking messages
- Verifying authorization for HMO patient
- Requesting HMO authorizations
- Filing paperwork in there charts
- Rooming patients in
- Checking vision
- Dilating patients
- Checking eye pressure
Front Desk Receptionist
Reingold Eye Center
01.2018 - 03.2019
- Schedule appointments
- Scanning in documents
- Posting charges and money
- Answer phone calls
- Take messages
- Check patients in and out Greet patients
- Verify insurance
- Pulling VSP authorizations
- Requesting HMO authorizations
- Maintaining patients accounts by obtaining, recording, and updating patient personal and financial information
- Sending out statements
- Checking doctor schedules on a daily bases
- Medical billing
Front Receptionist
Pasadena Eye Medical Group
Pasadena, CA
01.2016 - 11.2017
- Schedule appointments
- Scanning in documents
- Posting charges and money
- Answer phone calls
- Take messages
- Check patients in and out Greet patients
- Verify insurance
- Pulling VSP authorizations
- Requesting HMO authorizations
- Maintaining patients accounts by obtaining, recording, and updating patient personal and financial information
- Sending out statements
- Checking doctor schedules on a daily bases
- Medical billing
Patient Coordinator
Valley Eye Center
Van Nuys, CA
03.2015 - 12.2015
- Schedule appointments
- Scanning in documents
- Posting charges and money
- Answer phone calls
- Take messages
- Check patients in and out Greet patients
- Verify insurance
- Pulling VSP authorizations
- Requesting HMO authorizations
- Maintaining patients accounts by obtaining, recording, and updating patient personal and financial information
Receptionist/ Medical Assistant
SCV Quality Care
Valencia, CA
04.2013 - 03.2015
- Front Office Supervisor
- Answering phones
- Scheduling appointments
- Filing
- Maintaining patients accounts by obtaining, recording, and updating patient personal and financial information
- Submitting prior authorizations for medications and referrals
- Rooming in patients
- Take vital and drawing blood
- Taking echocardiograms
- Calling patients about their lab results
- Calling in prescriptions
- Prepare patients for examination
Education
Diploma - Medical Assisting
Concorde Career College
North Hollywood, CA01-2013
High School Diploma - undefined
John F. Kennedy High School
Granada Hills, CA01-2012
Skills
- Referral coordination
- Patient registration
- Patient Care
- Microsoft Excel
- Vital Signs
- Care plans
- Organizational skills
- Microsoft Word
- EMR Systems
- Medical Office Experience
- Medical Records
- Insurance Verification
- Leadership
- ICD-9/ ICD-10 Knowledge
- Front desk
- Microsoft Office
- Medical terminology
- Urgent care center experience
- Microsoft Outlook
- Health insurance knowledge
- Time management
- Communication skills
- Managing patient records
- Handling patient inquiries
- Private practice experience
- Medical Billing
- Customer service
- HIPAA compliance
Certification
CPR Certification
Personal Information
- Authorized To Work: US
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Patient Service Representative
US Oncology
11.2024 - Current
Front/Back Office Medical Assistant
Children's Hospital Los Angeles
12.2020 - 11.2024
Front/Back Office Assistant
Dr. Roger Friedman
03.2019 - 11.2020
Front Desk Receptionist
Reingold Eye Center
01.2018 - 03.2019
Front Receptionist
Pasadena Eye Medical Group
01.2016 - 11.2017
Patient Coordinator
Valley Eye Center
03.2015 - 12.2015
Receptionist/ Medical Assistant
SCV Quality Care
04.2013 - 03.2015
High School Diploma - undefined
John F. Kennedy High School
Diploma - Medical Assisting
Concorde Career College