Christian Guzman
Las Vegas,NV
Summary
Experienced and dedicated hospitality professional with a strong background in serving, bussing, and food running. Committed to delivering outstanding customer service, consistently striving to create memorable dining experiences for guests. Continuously seeking opportunities to enhance sales performance and improve overall service quality, attention to detail is best quality. A proven track record in the industry, adept at anticipating customer needs and ensuring their satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food Runner
Venetian Merchato della Pescheria
12.2023 - Current
- Garnished dishes and quickly delivered items to customers, minimizing wait times
- Delivered correct food items to tables according to order documentation
- Cultivated warm relationships with regular customers
- Maintained speed of service for food orders while minimizing errors and complaints
- Organized and replenished supplies at food stations to optimize team performance
- Restocked food supplies in kitchen and organized storage areas
- Kept detailed knowledge of and followed all food safety guidelines
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables
Table Busser
MGM GRAND MORIMOTO RESTAURANT
12.2023 - Current
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods
- Provided excellent customer service, addressing guest concerns promptly and professionally
- Utilized strong problem-solving skills to address any issues that arose during shifts, ensuring smooth operation of the dining area
- Collaborated closely with host/hostess staff regarding seating arrangements, improving overall flow of the dining room during busy periods
- Assisted servers in delivering food orders, contributing to timely service and positive guest experiences
- Improved customer satisfaction by efficiently clearing tables and resetting them for new guests
Server
Call Me Cuban
06.2023 - 12.2023
- During the six months that I worked as a server at the Call Me Cuban restaurant, I demonstrated my commitment, responsibility and professionalism in customer service
- I was always focused on increasing sales thanks to my knowledge of the menu, my personalized recommendations and my friendly and cordial attitude
- In addition, I received many compliments and tips from customers, as well as the recognition of my colleagues and supervisors for my efficiency, punctuality and teamwork
Server/Barback
Kingbar Havana
08.2019 - 04.2023
- In my four years of work at the Kingbar bar restaurant, I learned and developed various skills that allowed me to provide quality service to customers
- As a server, I was in charge of taking orders, serving drinks and dishes, collecting bills and resolving customer doubts or complaints
- As a barback, I was responsible for maintaining the stock and cleanliness of the bar, preparing the ingredients and utensils, and assisting the bartender in making the drinks
- Thanks to my effort and dedication, I managed to increase customer loyalty and satisfaction, as well as sales and tips
- In addition, I received several awards and prizes for my performance
Education
Medicine - Nursing
Manuel Fajardo Superior Institute of Education
07.2018
Skills
- Continuous training
- Commitment
- Stress management
- Food sales
- High-volume dining
- Order accuracy
- Hospitality service expertise
- Sense of urgency
- Foodservice
Certification
- Alcohol Server Certification
- Food Handler Certificate
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Food Runner
Venetian Merchato della Pescheria
12.2023 - Current
Table Busser
MGM GRAND MORIMOTO RESTAURANT
12.2023 - Current
Server
Call Me Cuban
06.2023 - 12.2023
Server/Barback
Kingbar Havana
08.2019 - 04.2023
- Alcohol Server Certification
- Food Handler Certificate
Medicine - Nursing
Manuel Fajardo Superior Institute of Education
Similar Profiles
Yohana Hernández PérezYohana Hernández Pérez
Restaurant Hostess at Mercato Della PescheriaRestaurant Hostess at Mercato Della Pescheria
Arthur DuflooArthur Dufloo
Server at Mercato Della PescheriaServer at Mercato Della Pescheria
Briley ThompsonBriley Thompson
Sales Representative at Della InfotechSales Representative at Della Infotech