Experienced operations and leadership professional with over 10 years of experience elevating work centers through dedication and effective team management. Proven ability to lead teams, drive results, and foster a positive work environment.
Overview
6
6
years of post-secondary education
17
17
years of professional experience
Work History
Operation Presentation Lead
Target
Chicago, IL
01.2015 - Current
Elevated to operation presentation lead to enhance store presentation and customer engagement.
Promoted to specialty sales team lead and district team lead trainer, enhancing team capabilities.
2020 promoted to Property Management Lead overseeing plumbing, electrical, and HVAC tasks.
Supported PML for multiple Targets, managing vendor relationships and overseeing remodels across locations.
Promoted to a three-level Target store in Wilson Yard, serving as district PML trainer to improve training processes.
Oversaw electronics department operations, ensuring optimal product display and customer service from 2017 to 2019. Was ranked number one in the district for best overall sales and guest experience in 2017 and 2018.
High school Advisor
AVID
Chicago, IL
01.2010 - 01.2014
Coordinated donations to provide essential resources for shelters for both homeless shelters and animal shelters.
Assisted in maintaining cleanliness at a homeless shelter by organizing and transporting food, clothing, and essential supplies.
Coordinated collection of donations to strengthen resources for shelters. to support community shelters, enhancing their ability to serve those in need. to provide essential resources for shelters. for both homeless shelters and animal shelters.
Internship Student
Chicago Botanic Garden
Chicago, IL
01.2012 - 01.2013
Enhanced understanding of plant cultivation through direct involvement. in plant cultivation and laboratory techniques. working both in the gardens and labs.
Collaborated with professionals in their field, gaining insights and skills relevant to botanical practices.
Provided plant care in display beds and greenhouse, ensuring healthy growth.
Assisted Chicago Botanic Garden staff with daily operations and visitor inquiries, contributing to smooth garden experiences.
Gained hands-on experience in gardens and labs, enhancing practical knowledge of horticulture.
Developed and arranged educational resources to support community engagement and learning for programs, tours, and community events.
Education
Associate of Applied Science -
Wilbur Wright College
Chicago, IL
09.2014 - 05.2016
High School Diploma -
Mather High School
Chicago, IL
08.2010 - 06.2014
Skills
Customer relations
Vendor management
Problem solving
Cross functional communication
Excellent communication
Leadership
Team building
Personal Information
Guest facing for 11 years
Proven track record of providing great guest experience
Spend most of my professional career driving a meaningful impact for my team and store culture.