Writing
Hockey
Fishing
LEGO
CHRISTIAN HANSEN
Bend,Oregon
Summary
Dedicated to driving operational efficiency and reducing costs, this strong leader and problem-solver focuses on streamlining operations. Leveraging independent decision-making skills and sound judgment, and make a positive impact on company success. Professional with background in administrative support, prepared to contribute to team success. Experience in managing schedules, organizing meetings, and handling communications to ensure smooth operations. Known for strong collaboration and reliability, adapting to changing needs seamlessly. Proficient in multitasking and detail-oriented.
Overview
14
14
years of professional experience
Work History
Hotel Team Assistant Manager
MyKey Global Accommodations
01.2023 - Current
- Handle incoming and outgoing escalation calls and emails
- Handle incoming and outgoing customer service calls and emails
- Data entry, initial contact, and hotel placement of insureds
- Monthly 1-on-1 meetings with team members
- Create weekly Powerpoint presentations
- Audit team member claims and address concerns
- Assist with designing and implementing KPI tracking systems
- Provided support to direct manager in managing a team of 30+
- Delivered outstanding support during peak periods or staff shortages to maintain seamless operations.
- Facilitated successful meetings by preparing agendas, recording minutes, and following up on action items.
- Enhanced team productivity with effective organization of files and documents for easy access.
- Assisted in achieving project goals by conducting thorough research and providing valuable insights to the team.
- Assisted in recruitment to build team of top performers.
- Developed and implemented process improvement strategies.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
Hotel Specialist
Assured Relocation
01.2018 - 01.2023
- Handled incoming and outgoing customer service calls, text messages, and emails
- Data entry and initial contact with insureds for incoming hotel placements
- Secured hotel reservations for insureds in a timely manner
- Problem solving hotel and insured concerns regarding placement
- Provided training support to incoming employees
- Worked reports and follow up with insured's and insurance adjusters daily
- Enhanced guest satisfaction by providing personalized services and attending to special requests.
- Developed and maintained positive relationships with guests for satisfaction.
Office Manager
Campbell United Church of Christ
01.2011 - 01.2018
- Handled incoming and outgoing customer service calls
- Produce weekly roadmap and worship slides
- Office reception for church guests
- Church calendaring, scheduling, rental leases, and other inquiries
- Sort and Deliver USPS mail
- Updating church website and social media sites
- Minor building maintenance
- Produce a weekly newsletter
- Youth Group Leader (2 years)
Education
Bachelor of Science - Healthy Lifestyle Coaching, Religious Studies, Film and Media
Arizona State University
Tempe, Arizona01.2017
High school or equivalent -
Santa Teresa High School
San Jose, CA01.1997
Skills
- Word
- Excel
- Outlook
- Powerpoint
- Teams
- Salesforce
- Ring Central
- WebEx
- Meeting planning
- Spreadsheet management
- Presentation preparation
- Staff training
- Team motivation
- Documentation and reporting
- Client support
- Complaint resolution
- Mentoring
- Coaching
- Leadership
Interests
Timeline
Hotel Team Assistant Manager
MyKey Global Accommodations
01.2023 - Current
Hotel Specialist
Assured Relocation
01.2018 - 01.2023
Office Manager
Campbell United Church of Christ
01.2011 - 01.2018
Bachelor of Science - Healthy Lifestyle Coaching, Religious Studies, Film and Media
Arizona State University
High school or equivalent -
Santa Teresa High School
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