Christian Harris
Technology Infrastructure Administration And Support
Austin,TX
Summary
Seasoned System Engineer with over 15 years of experience across various sectors, specializing in enhancing operational efficiency through process improvement, centralized management, and automation. Demonstrated expertise in scaling and maintaining robust IT infrastructure, with a keen focus on leveraging cloud services to optimize system reliability and performance. Adept at fostering cross-functional collaboration to drive continuous improvement and innovation in IT operations. Passionate about integrating informatics and data science to advance development operations and contribute to a culture of inclusivity and collaboration.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Supervisor - Managed IT Services
RSM
Austin, TX
05.2022 - Current
- Promoted to Supervisor position with highest performance rating ("Game-changer")
- Provided client support in diverse environments
- Piloted Problem Management implementation to mature ITIL processes
- Monitored workflow to improve employee time management and increase productivity
- Acted as mentor/SME for hybrid field teams
- Evaluated employee performance and coached and trained to improve weak areas
- Administered M365/Azure tenants to fit client needs and requirements
- Diagnosed and executed resolution for network and server issues
- Implemented and maintained virtual private networks
- Created, updated and maintained Azure security standards and best practices across Azure domains
- Provided 2nd and 3rd level technical support and troubleshooting to clients
- Assisted in management of client backup, network management, endpoint management, server infrastructure, and vulnerability remediation
Systems Analyst IV
Texas Board Of Nursing Examiners
Austin, TX
03.2020 - 05.2022
- Managed network infrastructure
- Administered security monitoring and vulnerability remediation
- Server administration in mixed physical/virtual environment, including VMware ESXi HA infrastructure
- Piloted O365 migration of Exchange and preparation for Azure AD migration
- Managed backup of servers and databases
- Active Directory and Windows domain controller administration
- Performed system analysis, implementation, and user support for platform transitions.
- Diagnosed, troubleshot and resolved network and system problems.
- Assessed, defined and document scope of projects.
- Identified and resolved problems through root cause analysis and research.
Database Administrator/CRM Admin/System Administrator
Farm Credit Bank
Austin, TX
04.2019 - 03.2020
- Managed deployments for Microsoft Dynamics CRM team through Azure Dev Ops
- Supported Dynamics functionality and workflow troubleshooting to association banks
- Automated database management and processes
- Coordinated with CRM Developers to deploy solutions via Azure DevOps
- Ensured SOX compliance documentation and process adherence
- Worked closely with other business analysts, development teams, and infrastructure specialists to deliver high availability solutions for mission-critical applications
Network Administrator
Texas State Library and Archives Commission
Austin, TX
01.2018 - 04.2019
- Network administrator for Windows 2012 server environment with 20+ servers. Managed all Cisco equipment and appliances
- Implemented network and server monitoring solution to improve insight into network infrastructure and manage through centralized system
- Ensured network switches and routers had unified configurations and met security standards
- Audited and managed DHCP, DNS, and Group Policies to ensure system availability and security
- Administered hybrid Office 365 environment
- Performed day-to-day LAN and WAN administration, maintenance and support
- Monitored stability of network and wireless services to deliver comprehensive stability
Network Administrator
Hospice Austin
Austin, TX
12.2015 - 01.2018
- Implemented incident tracking system for service desk requests to improve response time and service delivery
- Managed physical and virtual server infrastructure
- Implemented Skype for Business communication system roll out
- Managed terminal services for remote users, and implemented distributed use for virtual desktops
- Staged and implemented endpoint management and inventory tracking solutions
- Implemented collaboration solutions (Sharepoint and Skype for Business)
- Maintained Active Directory and Exchange on premises server
- Performed day-to-day LAN and WAN administration, maintenance and support.
Systems Administrator Associate
Northwestern University, Feinberg School of Medicine
Chicago, IL
03.2013 - 07.2015
- Maintained distributed backup systems, endpoint management and reporting systems
- Monitored state of networks and servers within organization
- Controlled access groups and permissions for users through Active Directory
- Planned new network expansions and assisted in ongoing consolidation of departments into unified group under Northwestern Medicine
- Acted as liaison to user support team, assigning issues and providing guidance as needed
- Created technical documentation for ongoing centralization process within the Feinberg School of Medicine
Distributed Support Specialist II
Northwestern University
Austin, TX
03.2012 - 03.2013
- Provided desktop support for 300+ local users in multiple departments at Northwestern University Chicago campus
- Managed technology inventory and provided guidance on future purchases
- Managed endpoint protection and configuration management
- Monitored and prioritized Cancer Center incidents within ticket system and organized projects to prevent future occurrences and improve user experience
- Participated in continuous improvement by generating process improvement recommendations
- Developed and maintained courteous and effective working relationships with diverse departments
Help Desk Support
Austin Radiological Association
Austin, TX
01.2010 - 08.2011
- Returned to Austin area and resumed help desk position per request from ARA
- Managed Patchlink (Lumension Endpoint Management System), Volume Shield (Enterprise level policy based control of workstation access) and Norton Ghost (Image management and updating) for all locations within organization
- Worked directly with vendors and managed implementation of migration to Drivelock access control server
- Created technical documentation and provided training to help desk applications
Help Desk Support
Austin Radiological Association
Austin, TX
05.2007 - 02.2009
- Supported over 400 clinical users and large base of referring physicians on Fuji Synapse PACS imaging software, Imagecast/Centricity scheduling, Commissure dictation software, Fuji Synapse PACS as well as full set of other clinical and office applications in Windows XP/Windows 2003 server environment
- Regularly on-call as main point of emergency contact after hours for internal clinicians/doctors and referring hospital doctors/staff
- Provided on-site visits to area clinics and hospitals to install and maintain user workstations, radiologist reading stations, and network printers
- Configured network devices, including configuration for imaging modality VLANs
- Assumed Application Manager role over period of major upgrade ( Mar '08- Sept '08) both Imagecast Centricity RIS and Dragon/Commisure Dictation systems.
- Trained and supported Radiologists on Commissure dictation software and worked with vendors regarding software administration issues
- Managed HL7 interfaces and troubleshot HL7 data sent between HIS/RIS applications and PACS databases
Computer Technician
Texas State University
San Marcos, TX
05.2006 - 05.2007
- Supported 40+ administrative users on wide range of office applications
- Installed hardware on Dell PCs and serviced high volume HP printers
- Inventoried systems and created Access database of tracked projects and licenses to centralize and track items
- Coordinated with IT and Telecom to resolve technical issues within Financial Aid department
Team Lead / Helpdesk Support
Unisys Corporation
Austin, TX
03.2004 - 05.2006
- Utilized remote desktop control tools to troubleshoot problems at client sites
- Attained Team Lead position overseeing Getty and Merrill Lynch Investment Managers help desks, with 12 individuals reporting for queue management and guidance
- Coordinated with on-site field technicians for issues requiring escalation
- Managed knowledge base and assigned projects as necessary to support agents
- Evaluated agent performance and served as mentor to ensure help desk met client’s service level agreements
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
Education
Bachelor of Science - Biology
Excelsior College
Albany, NYMachine Learning
Cornell - Machine Learning Certificate
07.2021 - 12.2021
Skills
Network Administration - Cisco, Palo Alto
Certification
COMPTIA A+
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor - Managed IT Services
RSM
05.2022 - Current
Machine Learning
Cornell - Machine Learning Certificate
07.2021 - 12.2021
Systems Analyst IV
Texas Board Of Nursing Examiners
03.2020 - 05.2022
Database Administrator/CRM Admin/System Administrator
Farm Credit Bank
04.2019 - 03.2020
Network Administrator
Texas State Library and Archives Commission
01.2018 - 04.2019
Network Administrator
Hospice Austin
12.2015 - 01.2018
Systems Administrator Associate
Northwestern University, Feinberg School of Medicine
03.2013 - 07.2015
Distributed Support Specialist II
Northwestern University
03.2012 - 03.2013
Help Desk Support
Austin Radiological Association
01.2010 - 08.2011
Help Desk Support
Austin Radiological Association
05.2007 - 02.2009
Computer Technician
Texas State University
05.2006 - 05.2007
Team Lead / Helpdesk Support
Unisys Corporation
03.2004 - 05.2006
Bachelor of Science - Biology
Excelsior College
COMPTIA A+
COMPTIA Network +
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