Christian Harris
La Palma,CA
Summary
As a trusted technology advisor, I identify opportunities in the market to leverage emerging technologies and Verizon's full suite of products to develop solutions to the puzzling challenges faced by companies and customers. Since Verizon's acquisition of cloud, security and telematics companies, I play an increasingly vital role in helping customers connect to the expanding suite of products and services. I draw upon a blend of business, technical and leadership experience to identify and deliver the right solution to Verizon's customers. Whether it is a sell with, sell to or sell through model, my goal is to bring to market the most innovative solutions available.
Overview
36
36
years of professional experience
Work History
Principal Solutions Architect Manager
Verizon Wireless
02.2010 - 09.2024
- Evaluated emerging technologies to stay current on industry trends, making informed decisions for technology adoption.
- Align with a sales team of Directors, Associate Directors, and Account Managers, to help understand clientele technology landscape and offer solutions around Security, Mobility, Professional Managed Services, and IT.
- Conducted comprehensive assessments of existing IT and mobility infrastructures, identifying areas for improvement and potential security risks.
- Drove customer satisfaction through the successful implementations of scalable, reliable solutions tailored to meet unique business challenges and objectives.
- Collaborated with cross-functional teams in sales, IT, & operations to deliver high-quality solutions that met client goals and requirements.
- Managed vendor relationships to ensure timely delivery of hardware, software, and support services at competitive pricing levels.
- Mentored account managers, fostering a culture of continuous learning and innovation.
Data Sales Consultant
Verizon Wireless
10.2007 - 01.2010
- Train and educate retail staff on all data products; Drive sales activity to exceed assigned sales goals and targets; Ensure teams understand and can effectively demonstrate data products and services to grow market share.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Retail Sales Manager- Whittier
Verizon Wireless
10.2006 - 09.2007
- Hire, train, and develop sales staff in retail store/kiosks to meet performance criteria; Conduct weekly staff training and coaching sessions; Develop, implement, and monitor a prospecting plan to increase sales.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
Area Retail Sales Manager
Cingular Wireless
04.2005 - 06.2006
- Responsible for six store locations with yearly revenue in excess of $20 million a year; Meets assigned sales performance and profitability criteria; Worked with cross-functional teams to ensure the locations executed with operational efficiency.
- Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Boosted sales performance by implementing strategic retail plans and optimizing store layouts.
Retail Sales Manager – Huntington Beach and South Coast
Cingular Wireless
04.2002 - 03.2005
- Hire, train, and develop sales staff in retail store/kiosks to meet performance criteria; Develop, implement, and monitor a prospecting plan to increase sales.
Lead Sales Representative and Operation's Representative
Cingular Wireless
08.1997 - 03.2001
- Continuously refined personal sales approach based on feedback from clients and colleagues, resulting in increased efficiency and effectiveness.
- Established strong relationships with clients, resulting in increased repeat business and referrals.
- Exceeded sales targets consistently through effective prospecting and lead generation techniques.
Customer Service and Operation's Representative
Electronic City 2100
02.1997 - 07.1997
- Enlist new members to e2100 Internet Service Program; Organize and manage credit card billing; Conduct and schedule training seminars on Electronic City's marketing plan.
Human Resources Assistant and Amusements Assistant Supervisor
Knott's Berry Farm
02.1989 - 02.1997
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
Education
Bachelor of Arts - Political Science
California State University, Fullerton
Fullerton, CA05.1996
Skills
- Stakeholder Management
- Cybersecurity best practices
- Business solutions
- Technical Project Management
- Problem-Solving
- Time Management
- Business Analysis
- Attention to Detail
- Critical Thinking
- Relationship Building
Timeline
Principal Solutions Architect Manager
Verizon Wireless
02.2010 - 09.2024
Data Sales Consultant
Verizon Wireless
10.2007 - 01.2010
Retail Sales Manager- Whittier
Verizon Wireless
10.2006 - 09.2007
Area Retail Sales Manager
Cingular Wireless
04.2005 - 06.2006
Retail Sales Manager – Huntington Beach and South Coast
Cingular Wireless
04.2002 - 03.2005
Lead Sales Representative and Operation's Representative
Cingular Wireless
08.1997 - 03.2001
Customer Service and Operation's Representative
Electronic City 2100
02.1997 - 07.1997
Human Resources Assistant and Amusements Assistant Supervisor
Knott's Berry Farm
02.1989 - 02.1997
Bachelor of Arts - Political Science
California State University, Fullerton
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