Christian Hassel
Philadelphia,PA
Summary
Reliable and detail-oriented with hands-on experience in security operations, crowd control, and guest services in a high-volume arena environment. Proven ability to enforce policies, de-escalate situations, and maintain safety while delivering excellent customer service. Strong situational awareness, teamwork, and communication skills.
Overview
2
2
years of professional experience
2021
2021
years of post-secondary education
Work History
Event Staff/Security
Xfinity Mobile Arena
Philadelphia, Pennsylvania
10.2023 - Current
- Support high-volume events with 18,000+ guests, maintaining order and safety in very fast-paced environments
- Conduct security screening using walk-through, handheld metal detectors, and EVOLV AI scanners
- Perform ticket scanning and access control, managing guest entry during peak arrival times
- Serve as an usher, directing guests to assigned seating while keeping aisles, walkways, and emergency exits clear
- Operate in roving security roles, monitoring crowd behavior and enforcing venue policies throughout the arena
- Identify, address, and remove disruptive or non-compliant individuals in coordination with supervisors and security teams
- Assist with guest services, resolving seating issues, accessibility needs, and guest concerns
- Use strong communication and de-escalation skills to handle conflicts in crowded, high-energy settings
- Maintain situational awareness across large sections of the arena during concerts, sporting events, and special events
- Collaborate with security, operations, and event management to ensure smooth and safe event execution
Education
Ss. Neumann Goretti High School
Philadelphia, PennsylvaniaSkills
- Security Screening & Access Control
- Metal Detector & Bag Check Procedures
- Policy Enforcement & Rule Compliance
- Conflict De-escalation
- Guest Services
- Situational Awareness
- Incident Reporting
- Team Collaboration
- Clear Verbal Communication
- Fast-Paced, High-Pressure Environment Experience
Timeline
Event Staff/Security
Xfinity Mobile Arena
10.2023 - Current
Ss. Neumann Goretti High School