Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Christian Henderson

Albuquerque,NM

Summary

Experienced Sales Expert with 12 years providing guidance to customers and companies for streamlining sales procedures. Dealt directly with customers to understand and meet product and service needs, keeping sales department operating at peak efficiency through inventory and resource management as well as training and personal development of individual sales associates. Dedicated team leader building sales and exceeding company objectives.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Expert

Melloy Dodge
Albuquerque, NM
03.2020 - Current
  • Assisted customers in making informed decisions about the cars they were interested in purchasing.
  • Developed relationships with potential buyers through phone calls and emails.
  • Maintained customer satisfaction by providing prompt, reliable service.
  • Conducted test drives for prospective buyers.
  • Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
  • Provided follow-up customer service after a car sale was completed.
  • Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
  • Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
  • Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
  • Responded to inquiries from potential customers via email and telephone.
  • Followed up with customers to build long-term relationships and successful referrals.

Sales Expert

Vema, Amway, 1st Phorm
Albuquerque, NM
01.2012 - Current
  • Assisted customers with selecting appropriate vitamins based on their individual needs.
  • Conducted research on new vitamins and supplements to ensure quality and safety standards were met.
  • Resolved customer complaints pertaining to vitamin products in a timely manner.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Developed trusting relationships with customers by making personal connections.
  • Assessed customer needs to provide assistance and information on product features.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Sales Expert

Larry H Miller Casa Chevrolet
Albuquerque, NM
07.2012 - 06.2023
  • Same responsibilities as listed above for Melloy Dodge.

Hospitality Team Manager

Sagebrush Community Church
Albuquerque, NM
03.2022 - 04.2023
  • Motivated team members to consistently achieve or exceed performance expectations.
  • Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
  • Oversaw daily workloads and workflow for smooth operations.
  • Coached team for success by using corrective action processes.
  • Delegated work assignments and prioritized tasks.
  • Suggested various operational strategies to increase productivity.
  • Weighed out amounts of coffee beans for each order accurately.
  • Organized storage areas by separating different types of coffee beans into designated bins.
  • Monitored stock levels at front end of store ensuring adequate supply was available during peak times.
  • Inspected equipment daily to ensure proper functioning condition.
  • Stocked shelves with coffee beans, tea bags, and other related products.
  • Assisted in training newly hired employees on job responsibilities and operations procedures.
  • Performed daily cleaning duties including wiping countertops, sweeping floors, and emptying trash cans.
  • Maintained clean and organized work environment throughout the day.
  • Cleaned coffee makers regularly to ensure quality of brewed beverages.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained calm demeanor during high-volume periods and special events.

Commercial Insurance Producer

State Farm
Albuquerque, NM
06.2022 - 11.2022
  • Developed and maintained relationships with clients to ensure customer satisfaction.
  • Educated customers on insurance policies, coverage options, and risk management techniques.
  • Negotiated terms of contracts with clients and insurers to secure favorable pricing and coverage.
  • Maintained up-to-date knowledge of industry trends, regulations, best practices, and emerging technologies.
  • Responded promptly to requests from existing clients concerning billing inquiries or policy changes.
  • Provided ongoing guidance to customers regarding their current policies and helped them make informed decisions about renewals or modifications.
  • Processed applications for new business in a timely manner while adhering to all regulatory requirements.
  • Prepared detailed proposals and presentations for prospective clients outlining policy features, benefits, and costs.
  • Coordinated with underwriters to facilitate prompt issue resolution when problems arose.
  • Collaborated closely with colleagues from other departments such as claims processing or underwriting teams.
  • Analyzed client portfolios to determine appropriate levels of coverage for optimal risk protection.
  • Conducted market research to identify potential new customers for commercial insurance products.
  • Generated leads through cold calling prospective customers as well as referrals from existing ones.
  • Provided prompt responses to customer inquiries regarding policy changes or claims status.
  • Built referral networks through satisfied clients and local partnerships.

Sales Expert

All Car Brands
Albuquerque, New Mexico
07.2012 - 11.2021
  • I have sold Cars at Several other dealerships with similar responsibilities as listed above for Melloy Dodge.

Education

Associate of Applied Science - Mechanical Engineering

Central New Mexico Community College
Albuquerque, NM
05-2014

Some College (No Degree) - Mechanical Engineering

University of New Mexico
Albuquerque, NM

Skills

  • Competitor Analysis
  • Lead Qualification
  • Upselling and Cross Selling
  • Client Service
  • Proposal Development
  • Revenue Generation
  • Client Account Management
  • Network development
  • Business Development
  • Sales closing
  • Customer Retention
  • Customer Needs Assessment
  • Account Management
  • Lead prospecting
  • Competitor research
  • Performance Tracking
  • Cold-calling
  • Personnel Training
  • Strategy Development
  • On-site product demonstrations
  • Territory Management
  • B2B and B2C sales
  • Exceeds sales goals
  • Contract Negotiations
  • Post-sales support
  • Strength training
  • Facility Maintenance
  • Equipment Setup
  • Facility Cleaning
  • Scheduling appointments
  • Client Coaching
  • Membership Sales
  • Self Motivation
  • Analytical Skills
  • One-on-One Coaching
  • Lifestyle and Nutrition Guidance
  • Adaptability
  • Equipment Demonstration
  • Fitness Evaluations
  • Current Fitness Trends
  • Fitness routines
  • Customized Workout Plans
  • Public Speaking
  • Attention to Detail
  • Research
  • Calm Under Pressure
  • Heavy Lifting
  • Reading and Determining Measurements
  • Safe Machine Operation
  • Machine Setup and Shutdown
  • Problem-solving abilities
  • Maintenance and repairs
  • Vehicle inspections
  • System Upgrades
  • Hand and power tools
  • Troubleshooting
  • Mechanical Systems
  • Brake Systems
  • Problem diagnosis
  • Repairs knowledge
  • Cooling systems
  • Price Quoting
  • Grease and Lubricant Application
  • Preventive Maintenance
  • Engine repair
  • Performance Tuning
  • Fleet Management
  • Building rapport
  • Upselling strategies
  • Closing Techniques
  • Sales Presentations
  • Key account development
  • Sales Tracking
  • Sales team training
  • Sales Reporting
  • Staff Management
  • Consultative Sales
  • Persuasive Negotiations
  • Product Knowledge
  • Sales Coaching
  • Social Media Savvy
  • Core strengthening
  • Injury Prevention
  • Training programs
  • Strength and conditioning

Affiliations

  • Bodybuilding
  • Everything fitness
  • Car enthusiast
  • Scuba diving
  • Mountain biking
  • Traveling
  • Mission trips
  • Fixing and modifying vehicles
  • Everything blockchain and crypto

Accomplishments

  • Being # 1 in Sales at different dealerships
  • Complete body transformation
  • Mastering Sales techniques that allow me to succeed in any industry
  • Winning trips and watches for sales performance
  • Winning engineering competitions at UNM

Certification

  • P&C Insurance License - 2022
  • Health and life insurance License - 2022

Timeline

Commercial Insurance Producer

State Farm
06.2022 - 11.2022

Hospitality Team Manager

Sagebrush Community Church
03.2022 - 04.2023

Sales Expert

Melloy Dodge
03.2020 - Current

Sales Expert

Larry H Miller Casa Chevrolet
07.2012 - 06.2023

Sales Expert

All Car Brands
07.2012 - 11.2021

Sales Expert

Vema, Amway, 1st Phorm
01.2012 - Current

Associate of Applied Science - Mechanical Engineering

Central New Mexico Community College

Some College (No Degree) - Mechanical Engineering

University of New Mexico

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Christian Henderson