Christian Heredia
Leominster,MA
Overview
5
5
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician/Field Training Officer
MedStar Ambulance
Leominster, MA
08.2025 - Current
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations during transport, ensuring safety and stability.
- Trained new EMTs on protocols, equipment usage, and best practices to enhance team performance.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
Certified Trainer/Service Professional
Olive Garden
Leominster/Springfield
10.2020 - 08.2025
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mentored new team members, fostering a collaborative learning environment and improving retention rates.
Education
High School Diploma -
Fitchburg High School
Fitchburg, MA06.2022
Skills
- Leadership Training
Trainer Mentoring
- Conflict Resolution Techniques
- Team Leadership
- Basic life support
- CPR and first aid
- Critical decision-making skills
- Vital signs monitoring
- Emergency vehicle operation
- Critical thinking
Certification
- EMT - Certified Emergency Medical Technician
- ELPAT - Passed
- MA FF Civil Service Exam - 98
- FTO - Certified Field Training Officer
- ALS - Paramedic Assist
Timeline
Emergency Medical Technician/Field Training Officer
MedStar Ambulance
08.2025 - Current
Certified Trainer/Service Professional
Olive Garden
10.2020 - 08.2025
High School Diploma -
Fitchburg High School