Christian Hernandez
Miami
Summary
Dynamic professional with a strong background in rental operations and fleet management. Skilled in negotiation, problem-solving, and attention to detail. Committed to enhancing customer satisfaction and operational effectiveness through strategic training and system implementation.
Overview
8
8
years of professional experience
Work History
Rental Car Manager
HOI PONG CUSTOMS
Miami, FL
03.2024 - 03.2026
- Oversaw daily rental operations, ensuring optimal vehicle availability and customer satisfaction.
- Developed training programs for staff to enhance service quality and operational efficiency.
- Implemented inventory management systems to streamline vehicle tracking and reduce losses.
- Analyzed customer feedback to identify areas for service improvement and maximize retention rates.
Tow Truck Driver
King Wrecker
Miami, FL
01.2021 - 04.2023
- Operated various tow trucks to efficiently assist stranded motorists and transport vehicles.
- Conducted thorough vehicle inspections to ensure safety compliance before towing operations.
- Communicated effectively with dispatch to coordinate timely response to service calls.
- Assisted in training new drivers on operational procedures and safety protocols.
BMW Client Advisor
BMW
Miami, FL
08.2019 - 09.2020
- Provided expert vehicle knowledge to assist clients in selecting ideal BMW models.
- Delivered exceptional customer service, ensuring client satisfaction throughout the sales process.
- Conducted thorough product demonstrations, highlighting features and benefits of BMW vehicles.
- Developed strong relationships with clients, fostering loyalty and repeat business opportunities.
Cashier
CVS Pharmacy
Miami, FL
02.2018 - 07.2019
- Processed transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accurate cash handling and accountability.
- Provided exceptional customer service, addressing inquiries and resolving issues.
- Assisted with inventory management by restocking shelves and organizing products.
- Promoted loyalty programs to enhance customer engagement and retention.
- Collaborated with team members to maintain a clean and organized workspace.
- Trained new staff on operational procedures and customer service standards.
- Adapted quickly to changes in store policies and promotional campaigns.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Barbara Goleman SR High
Miami, FLNo Degree - Paramedicine
Miami Dade College
Miami, FLSkills
- Strong negotiation skills
- Team leadership
- Fleet management expertise
- Operational efficiency
- Time management mastery
- Decision making aptitude
- Problem-solving capacity
- Positive attitude
- Teamwork
- Customer service
- Attention to detail
- Multitasking
Languages
Spanish
Full Professional
English
Full Professional
German
Limited Working
Timeline
Rental Car Manager
HOI PONG CUSTOMS
03.2024 - 03.2026
Tow Truck Driver
King Wrecker
01.2021 - 04.2023
BMW Client Advisor
BMW
08.2019 - 09.2020
Cashier
CVS Pharmacy
02.2018 - 07.2019
High School Diploma -
Barbara Goleman SR High
No Degree - Paramedicine
Miami Dade College