Christian Herzog
EDWARDSVILLE,IL
Summary
Experienced HR professional with strong expertise in employee relations, conflict resolution, and organizational development. Proven track record of fostering positive workplace environments through effective communication, problem-solving, and team collaboration. Highly adaptable, results-driven, and reliable in addressing evolving business needs. Skilled in performance management, policy implementation, and employee engagement strategies.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Employee Relations Manager
ABSTRACTS & TITLES, INC.
01.2023 - Current
- Established, implemented and maintained Human Resources Information Systems (HRIS) technology to support key business processes including upgrades, enhancements, employee and manager self-service functions, employee reporting, HR website and general HR process automation and improvement
- Processed all employee data, benefits, leave and payroll
- Managed HR budget to align expenses with company business objectives and cost strategy
- Supported company owners in all functional areas of HR including compliance, recruitment, onboarding and retention programs, organizational structure and culture, as well as staffing changes and potential HR issues
- Spearheaded investigations into complex employee issues, ensuring fair resolution and compliance with regulations.
- Developed and implemented policies to improve employee relations and resolve conflicts effectively.
- Led strategic initiatives to enhance employee engagement and workplace culture.
- Collaborated with leadership to align HR practices with business objectives for optimized results.
- Resolved conflicts and disputes through mediation and negotiation, fostering a positive work environment.
Employee Relations Specialist
CARING SOLUTIONS
02.2019 - 01.2021
- Maintained current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA)
- Analyzed employment related data and prepared required reports
- Informed applicants about job details, such as duties, benefits, and working conditions
- Addressed employee relations issues, such as harassment allegations, work complaints, or other employee concerns
- Investigated complex, sensitive, and multi-faceted workplace investigations involving Equal Employment Opportunity (EEO) laws, civil rights complaints, and agency policy violations (such as discrimination, harassment, workplace bullying and relation)
- Developed and implemented employee engagement initiatives, enhancing workplace culture and morale.
- Conducted investigations into employee grievances, providing thorough documentation and recommendations for resolution.
- Facilitated conflict resolution processes between employees and management, ensuring fair treatment and compliance with policies.
- Advised leadership on legal compliance regarding employment practices, minimizing risks associated with employee relations issues.
- Effectively managed complex employee relations caseloads, navigating sensitive situations and ensuring all parties were treated fairly and equitably.
- Provided ongoing coaching to managers regarding best practices in employee relations, resulting in stronger leadership skills across the organization.
- Implemented proactive measures to address potential employee grievances before they escalated into larger conflicts or legal disputes.
Pro Account Sales Associate
THE HOME DEPOT
03.2014 - 05.2017
- Engaged with customers & employees to effectively build rapport & lasting relationships
- Solved customer challenges by offering relevant products & services
- Directed clerical staff to keep records of export correspondence, bid requests, & credit collections, & to maintain current information on tariffs, licenses, & restrictions
- Directed, coordinated, & reviewed activities in sales
- Directed service accounting & recordkeeping in receiving & shipping operations
- Averaged over one million dollars a year in sales
Operations Manager
LOWE’S
05.2003 - 02.2013
- Staffed & coordinated the opening of four new Lowe’s stores: Farmington, MO (2003), Maplewood, MO (2005), Bridgeton, MO (2007), Arnold, MO (2008)
- Achieved 10% plus above store annual sales budgets (2005, 2006, 2008, 2009)
- Managed over 200 staff members, preparing work schedules & assigning specific duties
- Established & implemented departmental policies, goals, objectives, & procedures, conferring with board members, organization officials, and staff members as necessary
- Monitored businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Team Leader through 21 successful store inventories averaging over five million dollars of onsite inventory at the store locations (2004-2012)
- Managed store teams to the highest store operational audit scores in district (2005-2011)
Education
Master of Science - Human Resources Management
Lindenwood University
St. Charles, MO01.2019
Bachelor of Science - Business Administration
Lindenwood University
01.2016
Business Program - undefined
St. Louis Community College
01.2014
Skills
- Strong analytical skills to interpret and dissect complex issues
- Ability to build relationships and work collaboratively with other departments
- Strong interpersonal skills: with ability to listen well, demonstrate sensitivity to all parties and remain impartial
- Strong written communication skills employed to write clear, concise and logical reports
- Strong oral communication skills to effectively explain information to Company Leadership & Government Agencies
- Ability to effectively interact with a culturally diverse group of people
- Performance appraisals
- Training and mentoring
- Team management
- Recruitment and selection
- Employment law compliance
- Grievance handling
Certification
- EEO Investigator Certification - EEOC Equal Employment Opportunity Commission Issued 2023
- SHRM-CP - SHRM Certified Professional since February 2024
Timeline
Employee Relations Manager
ABSTRACTS & TITLES, INC.
01.2023 - Current
Employee Relations Specialist
CARING SOLUTIONS
02.2019 - 01.2021
Pro Account Sales Associate
THE HOME DEPOT
03.2014 - 05.2017
Operations Manager
LOWE’S
05.2003 - 02.2013
Bachelor of Science - Business Administration
Lindenwood University
Business Program - undefined
St. Louis Community College
Master of Science - Human Resources Management
Lindenwood University
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