Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Christian Hetter

Chicago,IL

Summary

Accomplished hospitality professional with extensive experience in beverage program development, multi-unit management, and operational efficiency in the food and beverage industry. Proven expertise in driving profitability, enhancing guest experiences, and implementing innovative beverage strategies. Seeking to leverage deep knowledge of beverage operations, product sourcing, and team development in a Corporate Beverage Director role.

Overview

10
10
years of professional experience

Work History

Founder

Hospitality Amongst Friends
01.2024 - Current
  • Provide beverage program consulting services for established Chicago-based hospitality concepts, including cocktail menu development, vendor relationships, and staff training
  • Oversee the implementation of operational audits, profit & loss optimization, and organizational strategy within beverage departments to streamline processes and enhance profitability
  • Collaborate on concept development for new projects, offering expertise in beverage design, financial forecasting, and pre-opening logistics
  • Launched a collaborative, cocktail-focused pop-up event featuring custom beverage programs

Multi-Unit General Manager

From Here On Food Hall & Market
01.2023 - 12.2023
  • Managed operations across multiple vendors within a 10-stall food hall, ensuring alignment with brand standards and increasing topline revenue by 15%
  • Conducted regular financial and beverage performance reviews, optimizing beverage offerings to enhance profitability
  • Worked with managers to ensure beverage program compliance and systems guidelines, while also leading beverage training programs for front-line staff

Multi-Unit General Manager

Hogsalt
11.2021 - 01.2023
  • Oversight of all operations including beverage management at two Michelin Bib Gourmand restaurants, focusing on cost management, quality, and consistency
  • Responsible for front of house beverage training that aligned with brand vision, contributing to a positive guest experience and driving increased beverage sales
  • Led budgeting for the front of house operations including beverage department, ensuring adherence to financial projections while managing a $8.5 million annual revenue store

Divisional Operations Manager

The Fifty/50 Group
11.2014 - 11.2021
  • Oversaw beverage operations for 3-4 locations, working directly with store general managers and beverage managers to ensure quality and profitability across all locations
  • Developed and executed beverage programs across company in a variety of concepts and price points. Significantly increased guest satisfaction and bar revenue
  • Spearheaded implementation of Craftable enterprise software across the whole restaurant group
  • Standardizing recipes and bringing company-wide operations into harmony
  • Partnered with beverage suppliers and vendors to secure favorable pricing and exclusive product deals, while maintaining strong community relationships to elevate brand reputation

Skills

  • Beverage program development
  • Multi-unit beverage operations
  • Profitability management
  • Supplier relationship management
  • Staff training and development
  • Beverage service
  • Analytical skills
  • Beverage cost management

Accomplishments

  • Finalist for Time Out Chicago “Bartender of the Year”
  • Oversaw the listing of The Berkshire Room as a “Top Ten Hotel Bar” in the nation by Tales of the Cocktail
  • General Manager of two restaurants each attaining Michelin Bib Gourmand status
  • Featured in the following publications; Imbibe, Gear Patrol, Eater, Chicago Tribune, Market Watch
  • Featured on multiple TV and web programs including appearances on Fox 32, WCIU, & more.

Timeline

Founder

Hospitality Amongst Friends
01.2024 - Current

Multi-Unit General Manager

From Here On Food Hall & Market
01.2023 - 12.2023

Multi-Unit General Manager

Hogsalt
11.2021 - 01.2023

Divisional Operations Manager

The Fifty/50 Group
11.2014 - 11.2021

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Christian Hetter