Christian Hives
Summary
Driven Sales Representative and Tractor Trailer Operator skilled in delivering high-quality customer experiences and achieving company goals. Managed high-volume calls in fast-paced environments while ensuring detailed record-keeping and effective resolution of customer inquiries. Maintained confidentiality of sensitive information, demonstrating a commitment to customer service excellence.
Overview
17
17
years of professional experience
Work History
Customer Care Representative
Health insurance.com
Daytona Beach
08.2024 - Current
- Assisted customers with inquiries about health insurance plans and coverage options.
- Delivered prompt, friendly, and knowledgeable service for routine inquiries and complaints, improving overall customer experience.
- Processed claims and resolved issues, ensuring adherence to company policies and enhancing customer satisfaction.
- Educated clients about benefits, eligibility, and enrollment procedures.
- Handled escalated concerns with professionalism, fostering customer loyalty and retention.
- Managed customer records using CRM software to maintain accurate information.
Trainee/Truck Driver
Ushr
04.2020 - 10.2023
- Dropped and hooked trailers, adjusting equipment configuration for optimal transport efficiency.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Dropped and hooked trailers and changed configuration of equipment.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Maintained accurate records of cargo delivery times and vehicle maintenance, ensuring timely documentation for dispatch billing and inventory management.
Dump Truck Driver
Samsula Demolition
08.2018 - 03.2020
- Hauled materials for road construction, large industrial use, construction and agriculture.
- Operated trucks safely to prevent accidents and ensure timely deliveries.
- Maneuvered trucks to correct locations for material drops, working with large equipment operators to correctly position loads for best distribution.
- Hauled materials for road construction and industrial projects, supporting infrastructure development.
- Maneuvered trucks in tight spaces and around obstacles to facilitate efficient material distribution.
Truck Driver
Werner Enterprises
08.2018 - 03.2019
- Dropped and hooked trailers, adjusting equipment configuration for optimal load management.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks for malfunctions, ensuring timely reporting to management for necessary repairs.
- Maintained daily DOT log book, ensuring accuracy and compliance with regulations through timely document submission.
Tractor Trailer Owner Operator
TransAm Trucking
01.2017 - 06.2017
- Updated trucking logs and delivery records to ensure accuracy and compliance
- Communicated consistently with clients and warehouse to coordinate deliveries effectively
- Updated trucking logs and delivery records to maintain accuracy.
- Communicated regularly with clients and warehouse to facilitate deliveries.
- Implemented time management skills to ensure punctual and efficient deliveries and pickups
Calibration Technician
Centroid Developments
06.2011 - 03.2017
- Executed manufacturing and calibrations on gas gauges to ensure accurate performance.
- Troubleshot and identified problems, adhering to standard procedures to maintain operational efficiency.
- Ensured tools and equipment were kept clean and implemented safety standards to maintain a non-hazardous environment
- Followed procedures and remained insouciant during periods of high volume workloads
- Maintained professional and time efficient communications with supervisor
- Executed assigned tasks efficiently.
Customer Service Support Representative
American Support
02.2009 - 10.2012
- Acted as a direct link to customers to sell digital phone, digital cable, and high-speed internet.
- Maintained professional communication with customers to ensure a quality experience
- Consulted with clients in regards to education on product features and benefits while making recommendations for upgrades or other services to provide the highest quality customer experience and satisfaction.
- Executed client requests to implement service changes
- Fulfilled client requests to implement changes to services to accommodate their needs
- Identified and diffused difficult situations by striving to satisfy customers within company policy, procedures, and available resources.
- Provided detailed explanations of billing cycles and processes to enhance customer understanding.
- Educated clients on product features and benefits, recommending upgrades to optimize customer experience and satisfaction
Education
Class A - Cdl
Tdi Truck Drivng School
Sanford, FLHigh School Diploma -
New Smyrna Beach High School
New Smyrna Beach, FLSkills
- Customer support
- Inbound support
- Multichannel support
- Sales strategies
- Client relations
- Issue resolution
- Issue management
- Document accuracy
- Proficient in office programs such as Microsoft Word and Excel
- Quality assurance
- Service expertise
- Product expertise
- Detail orientation
- Process improvement
- Problem solving
- Professional demeanor
- Effective communication
- Ability to professionally and efficiently communicate with team members and client or customers
- Team development
- Time management
- Adaptability
- Phone handling
- Conflict management
- Issue resolution
- Product expertise
- Time management
- Customer support
Timeline
Customer Care Representative
Health insurance.com
08.2024 - Current
Trainee/Truck Driver
Ushr
04.2020 - 10.2023
Dump Truck Driver
Samsula Demolition
08.2018 - 03.2020
Truck Driver
Werner Enterprises
08.2018 - 03.2019
Tractor Trailer Owner Operator
TransAm Trucking
01.2017 - 06.2017
Calibration Technician
Centroid Developments
06.2011 - 03.2017
Customer Service Support Representative
American Support
02.2009 - 10.2012
Class A - Cdl
Tdi Truck Drivng School
High School Diploma -
New Smyrna Beach High School