Maile Howell
Rialto,CA
Summary
Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development.
Overview
20
20
years of professional experience
Work History
Customer Succsess Associate Manager, AVP
Wells Fargo
El Monte, CA
01.2005 - Current
- Ensure compliance with industry regulations and company policies.
- Conduct performance reviews for team members.
- Coach, mentored and train team members in order to improve their job performance.
- Supervise Customer Service Representatives in internal and external customer inquiries, complaints, and disputes resolution tasks and processes to ensure timely completion, quality, and compliance in customer service.
- Identify opportunities for customer service improvement, policy and procedure enhancement, and risk control development in customer service.
- Make daily supervisory and tactical decisions and resolve issues related to customers and colleagues, as well as staffing requirements, under the direction of customer service management, leveraging interpretation of policies and procedures.
- Collaborate and consult with internal partners, relationship managers, and colleagues to ensure satisfaction.
- Interact directly with external customers.
- Manage allocation of people and financial resources for customer service.
- Mentor and guide the development of direct reports, and assist in hiring talent.
Education
High School Diploma -
Arcadia High School
Arcadia, CA06-2002
Some College (No Degree) - Criminal Justice
Pasadena City College
Pasadena, CASkills
- Strategic Planning
- Policy Implementation
- Performance Management
- Staff Development
- Staff Training and Development
- Staff Management
- Time Management
- Cross-Functional Teamwork
- Performance Evaluations
- Team Leadership
Timeline
Customer Succsess Associate Manager, AVP
Wells Fargo
01.2005 - Current
High School Diploma -
Arcadia High School
Some College (No Degree) - Criminal Justice
Pasadena City College
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