Christian Ison
London,KY
Summary
Motivated and detail-oriented professional seeking an entry-level IT Help Desk position. Offers a strong foundation in computer systems, networking, and security, along with proven customer service experience. Eager to apply technical knowledge and troubleshooting skills to support users and grow within an IT environment.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Member Services Advocate
AAA Life Insurance
10.2021 - 12.2022
- Resolved customer issues by diagnosing problems and guiding users to effective solutions
- Provided exceptional customer support in fast-paced environment
- Communicated clearly and professionally with diverse customer base
- Managed multiple tasks while meeting deadlines and service expectations
- Documented interactions and maintained accurate records
- Used computer systems and software daily to access and update information
Education
Associate of Applied Science - Computer And Information Sciences
Somerset Community College
Somerset, KY 05.2022 - 05.2026
High School Diploma -
Southwestern High School
Skills
- Customer Relationship Management
- Customer service
- Technical Support
- Problem solving
- Conflict Resolution
- Attention to Detail
- Time management
- Adaptability
- Windows Operating Systems
- Microsoft Office
- Conflict resolution
Certification
- TestOut PC Pro Certification
- TestOut Security Pro Certification
- Networking Competency Certification
Hands On Experience
- Installed and configured Windows operating systems and software applications
- Troubleshot hardware and software issues (boot errors, slow performance, connectivity)
- Set up and configured home networks including routers and Wi-Fi
- Performed system maintenance such as updates, virus scans, and file management
- Assisted others with resolving technical issues and improving performance
- Practiced networking and security concepts through TestOut labs and simulations
Timeline
Associate of Applied Science - Computer And Information Sciences
Somerset Community College
05.2022 - 05.2026
Member Services Advocate
AAA Life Insurance
10.2021 - 12.2022
High School Diploma -
Southwestern High School