Summary
Overview
Work History
Education
Skills
Timeline
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Christian Joe

Dallas

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Technical Support

Savvas - Sitel
07.2023 - 10.2023
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.

VIP Experience Specialist

Saks - Sitel
09.2020 - 03.2022
  • Enhanced customer satisfaction by promptly addressing concerns and resolving issues.
  • Streamlined department processes for improved efficiency and productivity.
  • Developed strong relationships with clients, leading to increased trust and repeat business.
  • Optimized operations by identifying areas of improvement and implementing strategic solutions.

Telemarketer Sales Representative

Edge Solutions Group
06.2021 - 08.2021
  • Increased customer satisfaction by providing exceptional service and addressing inquiries professionally.
  • Boosted sales revenue by identifying customer needs and offering suitable products or services.
  • Enhanced team performance by sharing sales strategies and collaborating on effective approaches.
  • Surpassed personal sales targets through effective relationship building and rapport with potential customers.

Education

High School Diploma -

Wilmer Hutchins High School
Hutchins, TX
06.2019

Skills

  • Troubleshooting and Assistance
  • Customer Support Needs Assessment

Timeline

Technical Support

Savvas - Sitel
07.2023 - 10.2023

Telemarketer Sales Representative

Edge Solutions Group
06.2021 - 08.2021

VIP Experience Specialist

Saks - Sitel
09.2020 - 03.2022

High School Diploma -

Wilmer Hutchins High School

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Christian Joe