Ne'Leon Wilkerson
Cottonwood Heights
Summary
Dedicated professional committed to excellence and continuous learning, seeking to contribute to an organization that fosters growth and innovation. Eager to leverage skills and experiences in a dynamic environment where collaboration and creativity thrive. Aiming to make a meaningful impact while embracing opportunities for personal and career development. Enthusiastic about joining a team dedicated to achieving shared goals and pushing boundaries.
Overview
19
19
years of professional experience
Work History
Technical Support
Computer Marketing Corporation
Sandy, UT
01.2024 - 03.2026
- Assisted Credit Unions with technical support issues
- Helped Credit Unions understand loan applications and documents
- Helped navigate through the Flex 10 system
- Helped build Collateral Protection insurance programs for Credit Unions
Support Lead/Trainer
Mountain America Credit Union
Sandy, UT
07.2021 - 11.2023
- Helped train specialist on processes
- Responsible for specific tasks and specialist
- Kept management updated with report status and completion times
- Gave daily updates on reports and where they were and when they would be completed
- Helped specialist with concerns and created plans to help improvement when needed
Project Lead/Trainer/Finance loan officer
JD Byrider/Rodeo Auto
Murray, UT
08.2019 - 10.2020
- Responsible for approving and denying potential customers for loans
- Trained new finance and sales employees
- Responsible for the marketing budget
- Assisted with strategies on improving company growth
- Handled escalated situations for customers in sales and finance
- Assisted with store budget and financing
Senior Account Manager/ Accounts payable/Account Receivables
Carhop Finance
Murray, UT
08.2017 - 08.2019
- Manage accounts and customers for the Utah Division
- Payment processing and banking for store
- Traveled when needed
- Assist with strategies and ideas on how to increase stores and companies' success
Senior Account Manager
Crest Financial
Draper, UT
06.2015 - 07.2017
- Assist customers with understanding bill and contract
- Collected over $100K in payments per month for company consistently
- Assisted customers with warranty questions
Account manager
Comcast
Sandy, UT
08.2013 - 06.2015
- Responsible for managing accounts in the western region
- Assist customers with understanding their bills and services
- Provide customers with information and help they need to ensure that their auto loan and experience with the company is successful
Account Manager
Prestige Financial Services
SLC, UT
06.2011 - 06.2013
- Responsible for managing over 300 auto loans
- Make sure customers understand the importance of making loan payments on time
- Credit Education
- Provide customers with information and help they need to ensure that their auto loan and experience with the company is successful
Loss Prevention Auto Finance/Lease
Wells Fargo
SLC, UT
03.2007 - 06.2011
- Help manage loans and all lease auto accounts for Wells Fargo Auto Finance
- Evaluate accounts to determine possible loss to the bank
- Manage a portfolio of lease accounts
- Responsible for getting accounts out of delinquency by month end
Education
Business Administration and Computer Science
Los Angeles Valley College
North Hollywood, CA01-2000
General Education
Granada Hills High School
Granada Hills, CA01-1997
Skills
- Proficient with Microsoft applications (Word, Excel, Power Point, Access, and Outlook), Lotus notes, Windows XP, Adobe Acrobat, internet search and retrieval, type 75 wpm
- Customer support in technology
- Telephonic troubleshooting expertise
- Fundamental technical support
- Phone banking service support
- Software deployment assistance
- Service excellence
- Engaged listening
- Analytical reasoning
- Detail-oriented data management
- Client engagement
- Troubleshooting skills
- Networking and rapport development
- Customer service expertise
- Skilled in software usage
- Skilled in conflict resolution
- Effective issue management
- Excel proficiency
- Financial processing expertise
- Client engagement
- Customer complaint management
- Polished phone etiquette
- Telecommunications support
- Task scheduling
- Client follow-up
- Effective call management
- Comprehensive understanding of products
- Efficient appointment management
- Experienced in creating presentations with Microsoft PowerPoint
- Client relationship development
- Team development
- Creating trust
- Technical troubleshooting services
- Quality assurance
Interests
Finance (Stocks, Cryptocurrency, etc), Sports and Entertainment, Family
Timeline
Technical Support
Computer Marketing Corporation
01.2024 - 03.2026
Support Lead/Trainer
Mountain America Credit Union
07.2021 - 11.2023
Project Lead/Trainer/Finance loan officer
JD Byrider/Rodeo Auto
08.2019 - 10.2020
Senior Account Manager/ Accounts payable/Account Receivables
Carhop Finance
08.2017 - 08.2019
Senior Account Manager
Crest Financial
06.2015 - 07.2017
Account manager
Comcast
08.2013 - 06.2015
Account Manager
Prestige Financial Services
06.2011 - 06.2013
Loss Prevention Auto Finance/Lease
Wells Fargo
03.2007 - 06.2011
General Education
Granada Hills High School
Business Administration and Computer Science
Los Angeles Valley College