Summary
Overview
Work History
Education
Skills
Timeline
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CHRISTIAN JOHNSON

Stone Mountain,Georgia

Summary

Well-qualified professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

3
3
years of professional experience

Work History

CENTER ADVISOR

FA SOLUTIONS
06.2023 - Current
  • Answering Calls: Responding to incoming calls from students, parents, or other stakeholders
  • Providing Information: Offering information about college programs, admissions, financial aid, and other relevant topics
  • Resolving Issues: Addressing concerns, resolving problems, and providing solutions to callers’ issues
  • Data Entry: Recording information accurately in databases or software systems
  • Maintaining Knowledge: Staying informed about college policies, procedures, and updates
  • Customer Service: Ensuring excellent customer service and a positive experience for callers
  • Reporting Issues: Reporting technical or operational problems to supervisors.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.

HUMAN RESOURCE GENERALIST

Teachers On Demand INC
11.2021 - 06.2023
  • Developed and enforced company policy and procedures relating to human resources activity
  • Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database
  • Implemented and supervised orientation procedures for new hires
  • Facilitated criminal background check process for new hires
  • Liaised with HR and payroll to coordinate and manage employee leaves of absence
  • Collaborated with customer service team to help job fill rate go from 75% to 90%
  • Spearheaded talent acquisition, playing instrumental role in building and retaining high-caliber teams
  • Provided advice to leadership on implementation of HR policies and procedures, collective bargaining and union agreements, and business rollouts
  • Improved quality of hiring decisions by working with hiring managers on new comprehensive employment selection processes
  • Facilitated initiative to address disparities in hiring racial and ethnic minority applicants.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification
  • Met with staff to resolve difficult situations related to performance and conflict management

DISTRICT REPRESENTATIVE

Mandate Democracy
08.2020 - 08.2021
  • Lead in outreach and onboarding of HBCU students for Mandate Democracy Foundation
  • Conducted community outreach through social media, phone calls, and emails to strengthen foundation
  • Provided congressional outreach to local and freshman state representatives in congress.

Education

Master of Science - Public Administration

Delaware State University
Dover, DE
05.2021

Bachelor of Arts - History

Delaware State University
Dover, DE
05.2019

Skills

  • Talent management
  • Employee Relations
  • Training Materials
  • Staff training/development
  • Procedures implementation
  • Team Building
  • Team Bonding
  • Recruitment
  • System Documentation
  • Call Center Operations
  • Customer Support
  • Training and Development

Timeline

CENTER ADVISOR

FA SOLUTIONS
06.2023 - Current

HUMAN RESOURCE GENERALIST

Teachers On Demand INC
11.2021 - 06.2023

DISTRICT REPRESENTATIVE

Mandate Democracy
08.2020 - 08.2021

Master of Science - Public Administration

Delaware State University

Bachelor of Arts - History

Delaware State University

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