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Nichole Garner
Hiawatha,USA
Summary
Retail management professional with substantial experience in center store operations, focusing on team leadership and process optimization. Proven ability to drive operational efficiency and enhance customer experience through effective stock management and strategic product placement. Known for collaborative work style and adaptability to changing store needs, excelling in staff training and vendor negotiations.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Center Store Manager
Casey's
1661 32nd Street Cedar Rapids, IA 52402
11.2023 - Current
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Developed inventory management strategies to optimize stock levels and reduce waste.
- Trained and mentored staff to enhance service quality and team productivity.
- Implemented promotional initiatives to drive sales growth and improve customer engagement.
- Led team meetings focused on operational improvements, fostering a culture of continuous enhancement in service delivery.
- Provided exceptional customer service by addressing concerns promptly and professionally.
Front End Cashier
Casey's General Store
Cedar Rapids, IA
03.2023 - 06.2024
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and best practices.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
Stay at home mom/homemaker
Hiawatha, IA
11.2021 - 05.2022
- Observed my children to proactively identify issues with emotional or physical development and worked with children to address and solve concerns.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Meal planning and preparation.
- Transported children to and from medical appointments and other activities.
- Bathe, dress, teach, love, and discipline my children.
- Clean, dry, and put away laundry and dishes.
- Multitasking during almost every activity.
- Additionally, I pay all bills, create a budget, clean all rooms and ensure household is in order.
Recruiter
Safelite Solutions
Hiawatha, IA
02.2017 - 11.2021
- Generated specific candidate pools for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Maintained filing system of current, prospective and future positions.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Scheduled and conducted 40 interviews each week.
- Maintained in-depth understanding of Call Center trends and hiring desires.
Senior Customer Service Representative
Safelite Solutions
Hiawatha, IA
02.2017 - 07.2018
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Engaged clients over phone to answer questions and assist with scheduling appointments/mitigation services.
- Reduced average call time 2% with optimal call control and efficient use of internal knowledge bases.
- Provided empathy statement and willingness to assist to every customer.
- Accurately documented auto auto glass, motor-vehicle accident, property damage claims, workers compensation losses and general liability claims.
- Effectively escalated claims that met insurance companies regulations for escalation.
- Trained and Y-jacked with new-hires entering the call floor.
Home Childcare Provider
Self-Employed
Cedar Rapids, IA
07.2015 - 10.2016
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Kept notes of behavior issues, food served and medications administered to children.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Offered top-notch care to 6+ children at once, ranging in age from 10 to 2.
- Met with parents about daily activities, positive developments and issues.
- Totaled amount owed to help parents quickly make payments for services.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Assembler
Whirlpool Corporation
Amana, IA
03.2011 - 01.2014
- Conducted installation of assembly of Whirl Pool refrigerators.
- Arrived promptly to work everyday.
- Assembled parts in efficient manner so as to not slow down production line.
- Maintained safe work environment.
- Followed all safety precautions and regulations.
Cashier/Customer Service
Casey's
Cedar Rapids, IA
06.2008 - 03.2011
- Operated the cash register.
- Verified ID's for alcohol and nicotine sales.
- Provided excellent customer service to each customer.
- Stocked freezer when product became low.
- Refilled beverage islands with cups and lids etc.
- Cleaned bathrooms.
Education
High school diploma -
John F. Kennedy High School
Cedar Rapids, IA05-2004
Skills
- Phone Etiquette
- Pre-screening candidates
- Talent Acquisition
- Serving
- Effective communication and
- Food service
- Understanding
- Time management
- Cash handling
- Selection strategies
- POS
- Recruitment strategies
- Customer service
- Candidate Pipeline Management
- Excel spreadsheets
- HR Sourcing
- Assessments and qualifications
- Conflict Resolution
- Food handling
- Food safety
- Administrative skills
- Outbound calling
- Microsoft SharePoint
- Cash register
- Administrative support
- Residential Cleaning
- Talent management
- Restaurant experience
- Resume uploading
- Food industry
- Candidate and client relations
- Shelf stocking
- Operational efficiency
- Employee training
- Workload management
Accomplishments
- Supervised team of thirty staff members.
- Achieved certificate of accomplishments for having the second highest amount of profit margin growth in our district.
- Achieved strong relationships with our regular customers to ensure their repeat business.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Full Professional
Timeline
Center Store Manager
Casey's
11.2023 - Current
Front End Cashier
Casey's General Store
03.2023 - 06.2024
Stay at home mom/homemaker
11.2021 - 05.2022
Recruiter
Safelite Solutions
02.2017 - 11.2021
Senior Customer Service Representative
Safelite Solutions
02.2017 - 07.2018
Home Childcare Provider
Self-Employed
07.2015 - 10.2016
Assembler
Whirlpool Corporation
03.2011 - 01.2014
Cashier/Customer Service
Casey's
06.2008 - 03.2011
High school diploma -
John F. Kennedy High School