Monica Meservey
Mobile,AL
Summary
Results-driven Store Manager with experience in enhancing team efficiency and customer loyalty through clear guidelines and targeted goals. Achieved sustained revenue growth by effectively recruiting, hiring, training, and motivating qualified teams. Demonstrated leadership and strategic planning skills contributed to a successful retail environment.
Overview
1
1
Certification
3
3
years of post-secondary education
29
29
years of professional experience
Work History
Store Manager
Buddy's Home Furnishings
Mobile, AL
11.2017 - 12.2025
- Accomplished Operations and General Manager professional, with 20+ years of multi-unit leadership experience across multiple states. Demonstrated success in driving profitability, enhancing operational efficiency, and developing cohesive, high-performing teams. Specialized in selling furniture, fostering customer retention, conducting financial analysis, and managing vendor relations. Implemented effective marketing strategies, trained staff, and ensured compliance with safety regulations. OSHA Compliance
- Oversaw daily store operations and ensured compliance with company policies.
- Managed inventory levels and ordered products to meet customer demand.
- Trained and mentored staff to enhance customer service skills.
Operations Manager
Easy TV and Appliance Rental
Atlanta, GA
08.1996 - 10.2017
- Managed sales team to achieve targets
- District Manager
- Directed store activities to enhance customer experience
- Managed district performance and growth strategies
- Operations Manager
Education
High school diploma -
Tioga High School
Pineville, LA 08.1976 - 11.1979
Skills
- Retail management
- Sales
- Business development
- Lead generation
- Customer relationship building
- Client relationship development
- Sales negotiation
- Closing sales
- Deal closing
- Upselling
- Direct selling
- Achieving sales targets
- B2B sales
- Customer engagement
- Customer communication
- Customer service
- Complaint resolution
- Objection handling
- Operational management
- Inventory management
- P&L management
- Financial management
- Financial forecasting
- Budgeting
- Accounting and finance experience
- Bookkeeping
- Accounting systems
- QuickBooks
- POS systems
- CRM system proficiency
- Data analysis
- Data entry
- Record keeping
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft Teams
- Google Workspace
- Adobe Acrobat
- Productivity software
- Technical Proficiency
- Phone communication
- Phone answering
- Phone etiquette
- Organization
- Task prioritization
- Staffing management
- Recruiting
- Hiring
- Supervising experience
- Team management
- Team leadership
- Training and development
- Merchandising
- Retail merchandising
- Retail operations
- Retail sales transactions
- Finance administration
- Vendor management
- Correspondence management
- Organizational budget management
- Detail orientation
- Communication skills
- Computer literacy
- Hospitality
- Sales strategy
- Sales
- Operational management
- Management
- Team leadership
- Organizational budget management
- Microsoft Outlook
- Recruiting
- Financial planning
- Product training
- POS systems
- Accounting software
- Sales strategy
- Detail orientation
- Training and development
Certification
- Driver's License
- December 2025 to December 2029
- Alabama Drivers License
Additional Information
- 1. Exceptional in selling
- 1. 25 plus years in RTO
- 2. Exceptional in collections
- 3. Excellent in customer retention
- 4. References available upon request
Timeline
Store Manager
Buddy's Home Furnishings
11.2017 - 12.2025
Operations Manager
Easy TV and Appliance Rental
08.1996 - 10.2017
High school diploma -
Tioga High School
08.1976 - 11.1979