Developed a resource allocation model from scratch to support a $10+ million sales initiative. Utilized surveys, data analytics, and linear modeling to optimize resource distribution, resulting in billions of dollars of additional customer assets.
Successfully conducted multiple ad-hoc analytics projects for Managing Directors and C-suite executives, pinpointing opportunities to enhance productivity and achieve higher ROI. These initiatives led to the development of various multi-million-dollar expansion plans.
Analyzed market and customer trends to uncover thousands of sales opportunities, guided strategic decisions that improved sales efficiency by over 10% and boosted revenue potential by $10+ million across key product offerings.
Spearheaded a Generative AI initiative and formed a working group to explore AI applications within wealth management, driving innovation in customer service automation, data analysis, and product offerings.
Senior Researcher & Project Manager
Charles Schwab & Co.
Boston
09.2014 - 04.2018
Launched two new ThomasPartners offers and generated $8 billion in additional AUM
Created SQL and Tableau reports to visualize product KPIs, automating reporting processes and saving sales staff multiple hours weekly.
Designed client enrollment, service, and employee reports on a monthly basis.
Designed actionable marketing campaigns using market and customer data.
Global Investing Consultant
Charles Schwab & Co.
Phoenix
10.2009 - 09.2014
Increased trade volume and improved customer interactions using various applications of economic and capital market knowledge gained through CFA program.
Education
Master of Science - Business Analytics
W.P Carey School of Business
Bachelors of Arts - Business Administration
Ashford University
Skills
Portfolio Analytics
Market and Security Analysis
Fundamental and Technical Analysis
SQL (Teradata, MySQL, BigQuery)
Alteryx, Tableau, SAS, Excel, Salesforce, and Python
Senior Specialist, Client Services & Support Operational Support Account Solutions at Charles Schwab & Co.Senior Specialist, Client Services & Support Operational Support Account Solutions at Charles Schwab & Co.