Sophia H. Wilder
Prosper,TX
Summary
Senior Vice President with extensive experience in strategic portfolio management and investment prioritization. Proven ability to align technology strategies with business goals, driving continuous improvement and enhancing leadership engagement. Skilled in leveraging executive dashboards and KPIs to provide actionable insights that optimize resource allocation and execution efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Vice President – Technology Strategy, Portfolio & Delivery Lead
Citi
07.2025 - Current
- Lead enterprise-wide technology strategy, transformation planning, and portfolio execution across multiple domains, ensuring alignment with business priorities, regulatory expectations, and long-term modernization objectives.
- Own and orchestrate quarterly and annual strategic planning and rebalancing cycles, enabling leadership to optimize investment allocation, delivery sequencing, and capacity utilization in response to evolving business needs.
- Serve as a strategic thought partner to senior executives, advising on initiative prioritization, trade-offs, and risk posture based on strategic value, delivery readiness, and resource constraints.
- Oversaw executive-level dashboards, KPIs, and portfolio reporting, translating complex delivery and financial data into actionable insights that informed investment performance, operational health, and transformation progress.
- Lead and mentor senior portfolio, program, and delivery leaders, strengthening portfolio discipline, leadership capability, and accountability across the organization.
- Drove continuous improvement and transformation of portfolio governance, refining processes, tools, and operating rhythms to enhance transparency, agility, and execution consistency across the organization.
- Managed vendor strategy, financial controls, and performance outcomes, optimizing cost, ensuring delivery quality, and mitigating enterprise risk.
Senior Technology Program & Portfolio Manager
ManpowerGroup – Experis (Bank of America)
06.2024 - 07.2025
- Led portfolio-level strategy and coordination across multiple enterprise initiatives, ensuring alignment with regulatory mandates, operational priorities, and business transformation objectives.
- Strengthened portfolio and program governance practices, enhancing predictability, transparency, and cross-team collaboration in a complex, highly regulated environment.
- Owned intake, triage, and prioritization processes, balancing ad-hoc executive requests with strategic commitments to safeguard delivery capacity and maintain execution focus.
- Supported senior executive and governance forums through concise, data-driven reporting on dependencies, risks, delivery trade-offs, and portfolio health.
- Acted as a trusted advisor to technology and business leaders during periods of delivery pressure and organizational change, helping them navigate trade-offs and execution risks.
Senior Director, Business & Program Management
TIAA
09.2022 - 05.2024
- Served as Chief of Staff and strategic advisor to CIO, overseeing enterprise technology strategy, portfolio planning, and governance across HR, Legal, Risk, Compliance, Finance, and Corporate Services.
- Directed strategic portfolio management and transformation practices, including intake, prioritization, roadmap development, and execution oversight across a multi-year investment horizon.
- Led annual operating planning (AOP), capacity forecasting, and financial management, enabling disciplined investment decisions and alignment to long-term business and technology roadmaps.
- Championed organizational change and operating model transformation, facilitating adoption of new governance frameworks, tools, and ways of working across corporate technology.
- Partnered with Strategy & Analytics teams to deliver executive dashboards and KPIs providing a holistic, outcome-focused view of portfolio performance, delivery health, and operational risk.
- Delivered actionable insights and strategic recommendations that shaped executive decision-making, investment trade-offs, and transformation sequencing.
- Led vendor strategy, performance management, and cost optimization, ensuring continuity of service while driving financial and operational efficiency.
Senior Technology Team Manager – Enterprise Marketing Technology
Bank of America
04.2020 - 10.2022
- Led end-to-end technology portfolio management for enterprise marketing platforms, ensuring initiatives were strategically aligned to business growth objectives, customer experience priorities, and enterprise marketing strategy.
- Partnered closely with business product leaders, UX/UI, architecture, and engineering to translate marketing strategy into executable technology roadmaps and quarterly delivery plans.
- Owned portfolio planning, prioritization, and sequencing across multiple product and engineering teams, balancing demand intake, capacity constraints, and delivery risk.
- Championed Agile portfolio management practices, leading to predictable delivery, improved throughput, and enhanced visibility into value realization.
- Established and refined portfolio governance practices, including intake review, dependency management, risk escalation, and milestone tracking, enhancing transparency and decision-making.
- Delivered executive-level insights on portfolio health, delivery risks, and investment trade-offs, informing strategic decisions for senior technology and marketing leadership.
Technology Team Manager – Global Shared Services & Enterprise Credit/Risk Technology
Bank of America
09.2018 - 04.2020
- Managed large, cross-functional technology teams delivering shared enterprise services and risk-critical platforms, operating within a highly regulated financial services environment.
- Aligned delivery execution with risk, compliance, and operational resilience requirements to support enterprise portfolio governance.
- Facilitated capacity planning and resource allocation discussions to align teams with highest-priority enterprise initiatives.
- Partnered with risk, operations, and infrastructure leaders to support disaster recovery planning, resiliency initiatives, and production stability, reducing operational exposure.
- Enhanced operating discipline and delivery rigor through standardized reporting, issue management, and escalation practices.
Lead Development Product Owner – Data, Analytics & Privacy
USAA
11.2017 - 10.2018
- Owned product and portfolio roadmaps for enterprise data, analytics, and privacy platforms, aligning delivery priorities with regulatory requirements and business insights to ensure compliance and strategic alignment.
- Led backlog prioritization and quarterly planning, balancing regulatory commitments, technical debt, and new capability delivery.
- Partnered closely with Risk, Legal, Cybersecurity, and Data Governance stakeholders to embed compliance, privacy-by-design, and audit readiness into delivery processes.
- Delivered portfolio-level visibility into progress, risks, and dependencies, enhancing decision-making for senior technology and risk leaders.
- Helped establish governance and operating rhythms that improved transparency, accountability, and cross-team coordination in a highly regulated environment.
Senior Technology Program & Portfolio Manager
Northwestern Mutual
01.2007 - 11.2016
- Directed annual and multi-year planning cycles for investment prioritization, funding alignment, and roadmap development across business domains, enhancing strategic focus.
- Facilitated executive portfolio reviews (QBRs/MBRs), delivering insights into portfolio performance, financials, risks, and strategic alignment to drive informed decision-making.
- Established and evolved portfolio governance frameworks and operating rhythms, improving transparency, delivery accountability, and executive confidence in technology investments.
- Partnered with business and technology leaders to align multi-year roadmaps with business growth, modernization, and operational efficiency strategies, ensuring cohesive execution.
- Played a key role in strengthening enterprise portfolio discipline, ensuring technology initiatives delivered measurable value and supported long-term business objectives.
- Led long-range technology portfolio planning supporting insurance, managed investments, and enterprise communications platforms within a mutual insurance environment.
Education
MBA - Finance, Communications & Project Management
Keller Graduate School of Management
Milwaukee, WIMS - Management
Cardinal Stritch University
Glendale, WisconsinBS - Management Information Technology (Honors)
Cardinal Stritch University
Glendale, WisconsinSkills
- Strategic portfolio management
- Enterprise technology strategy
- Investment prioritization
- Multi-year planning
- Annual planning
- Financial management
- Capacity planning
- Resource forecasting
- Key performance indicators (KPI)
- Executive dashboards
- Portfolio analytics
- Demand management
- Cost optimization
- Lean portfolio practices
- Change management
- Organizational adoption
- Continuous improvement
- Stakeholder leadership
- People leadership
Certification
• Project Management
• Agile Product Owner/ Scrum
• Change Management Certifications
• Agile Product Owner/ Scrum
• Change Management Certifications
Leadership Community
- Executive Member – CHIEF
- Executive Board Member – ITSMF
- Member – Chief of Staff Association
- STEM Advisory Board – Howard University
- Adjunct Professor – Concordia University
Timeline
Senior Vice President – Technology Strategy, Portfolio & Delivery Lead
Citi
07.2025 - Current
Senior Technology Program & Portfolio Manager
ManpowerGroup – Experis (Bank of America)
06.2024 - 07.2025
Senior Director, Business & Program Management
TIAA
09.2022 - 05.2024
Senior Technology Team Manager – Enterprise Marketing Technology
Bank of America
04.2020 - 10.2022
Technology Team Manager – Global Shared Services & Enterprise Credit/Risk Technology
Bank of America
09.2018 - 04.2020
Lead Development Product Owner – Data, Analytics & Privacy
USAA
11.2017 - 10.2018
Senior Technology Program & Portfolio Manager
Northwestern Mutual
01.2007 - 11.2016
MBA - Finance, Communications & Project Management
Keller Graduate School of Management
MS - Management
Cardinal Stritch University
BS - Management Information Technology (Honors)
Cardinal Stritch University