Christian Johnson

• Facilitates New Hire Orientation sessions, both in person and virtually via Zoom, to ensure successful onboarding of new team members.
• Ensures new team members are aware of RaceTrac’s culture, core store functions, core performance standards, policies, and procedures.
• Facilitates ServSafe food safety training to ensure understanding and compliance.
• Facilitate any state or local testing for alcohol service in assigned regions as needed.
• Actively engages with Team Members to ensure their learning and knowledge retention.
• Delivers programs in line with developed curriculum.
• Facilitates a strong classroom and onboarding culture.
• Collaborates with internal stakeholders as needed to enhance training curriculum and programs. Recommend solutions that address the core needs of onboarding and other applicable trainings.
• Assembles and distributes orientation materials.
• Ensures all new Team Members understand the process for obtaining any required personal permits.
• Collects classroom information including attendance and metric and measurement reports to ensure the continuous improvement and quality of programs.

Friendly

• Establish an environment of prompt, efficient, and courteous service and effectively engage in conflict management
• Lead and direct positive and professional relationships with co-workers, direct reports, guests, and vendors
• Communicate respectfully and maintain a consistent team-oriented attitude and store culture
• Manage and mitigate any reported guest concerns on designated shifts with a sense of urgency and involve appropriate regional team members as needed
• Efficiently complete guest transactions at the cash register or self-checkout stations and suggest products that complement purchases

Food

• Drive excellence in food service by executing designed processes, implementing goals to increase sales and margin, ensuring product quality, and using training resources
• Ensure all food offers are available; ensure preparation areas and equipment are clean and properly maintained

Clean

• Encourage and manage a high standard of store cleanliness
• Direct, monitor, and adhere to all RaceTrac, federal, state, and local safety-related regulations, including food safety regulations
• Execute shift duties, maintain overall presentation standards, and represent the RaceTrac brand

Building Talent

• Demonstrate RaceTrac's Core Values of Honesty, Efficiency, Positive Attitude, Respect, and Teamwork
• Display RaceTrac’s Leadership Qualities through acting with a servant-leader mentality, prioritizing tasks appropriately, going the extra mile for guests and your team, listening, and communicating respectfully, and solving problems with a proactive, solutions-oriented approach
• Lead the coaching, training, and assessment of direct reports while adhering to operational standards

Driving Success

• Strategically direct control of inventory and the distribution of materials, merchandise, and supplies
• Review financial statements, sales, analysis reports, and other performance data to measure productivity
• Actively identify areas of operational improvements based on market trends
• Develop and maintain a relationship with vendors to ensure efficient and correct deliveries
• Ensure communication is passed to every team member in the store
• Use company provided tools to coach, mentor and develop a high performing store team
• Ensure all risk management issues are in compliance with company standards
• Create or approve Management and Associate schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll, and overtime costs into consideration
• Own staffing in store by providing timely feedback on interviews to the recruiting team
• Engage in the hiring of all store associates; develops managers to understand RaceTrac hiring processes and participate in hiring decisions
• Write, implement, and monitor manager development and performance plans
• Ensure proper procedures are followed in regards to hiring, promotions and separations
• Ensure all team members follow policies and company standards at all times
• Ensures that all team members have correct valid licenses as required by state or local laws
• Have complete understanding of budget and cost trends that impact operations; proactively work to drive sales and overall financial health of the store
• Proven successful Retail Management experience preferred
• Previous experience working in high-volume, guest-focused, transactional environment preferred

Educate team members on the importance of excellent guest service and provide tools and techniques to succeed.
• Establish a warm and welcoming environment for all guests, team members, and vendors.
• Provide clear, respectful guidance to empower the managers on all shifts. Lead by example through accountability, collaboration, ownership of key responsibilities and offering support as needed.
• Ensure guest transaction expectations, including managing line lengths, are clearly understood and consistently met by providing training and coaching.
• Ensure all store team members clearly understand and consistently follow food service safety and standards, providing additional training and coaching as needed. Conduct regular quality checks to verify compliance.
• Educate the team on the importance of promoting items, train them on effective techniques, and ensure clear communication of current and upcoming promotions.
• Ensure teams are educated on all safety policies and regulations, and know where to access necessary documentation when requested.
• Understand the critical impact of inventory on RaceTrac and execute all steps of the inventory process accurately.
• Manages inventory control processes by analyzing stock, monitoring inventory levels and reports, and ensuring accurate ordering to meet store needs. Implements strategies to minimize waste and maintain optimal stock levels while effectively communicating inventory updates to the General Manager, vendors, and team members
• Monitor cash controls daily and support employee training on operational processes, emphasizing their impact on the store's financial performance.
• Facilitate communication across all shifts, including clarifying shift expectations and assisting the General Manager in relaying information from RaceTrac.
• Effectively train, coach, and mentor employees at all levels. Ensure store training is properly executed by Shift Managers and evaluate the effectiveness of training on key items providing coaching to managers on training techniques as needed.
• Monitor staffing levels and schedule execution, provide feedback to the General Manager, and create schedules as needed.
• Provide specific feedback on team performance to the General Manager and support performance management as directed.
• Utilize a variety of coaching techniques to help associates identify development opportunities and support their growth aspirations.
• Promote teamwork within the store by fostering open and inclusive communication, leading by example, and providing support during busy times or when guest concerns arise.
• Adjust communication style to suit the audience, ensuring messages are delivered effectively. Actively listen to understand others’ perspectives and ask clarifying questions when needed.