Jenna Brown
Hattiesburg,MS
Summary
Accustomed to high volume, fast-paced environments with the ability to successfully evaluate, analyze, and resolve client issues, as well as effectively handle difficult situations - Possess robust communication skills - Proficient with Microsoft Office programs, Microsoft Works, versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
13
13
years of professional experience
Work History
Classroom Facilitator
Hattiesburg Public School District
Hattiesburg, MS
01.2022 - Current
- Maintained a safe, positive learning environment by establishing clear expectations for student behavior.
- Developed creative methods of presenting course material to engage all learners in the classroom.
- Facilitated classroom discussions and activities to ensure active learning and engagement of students.
- Attended professional development workshops related to instructional strategies and curriculum updates.
- Provided guidance and support for students who may be experiencing emotional or behavioral challenges impacting their academic performance.
Credit Specialist
Regions Financial Corp.
Hattiesburg, MS
06.2011 - 08.2021
- Reviewed credit applications to assess credit worthiness of potential customers.
- Conducted financial analysis on customer's accounts and credit history.
- Verified accuracy of customer information, including income and employment status.
- Evaluated customer payment patterns to determine creditworthiness and recommend actions accordingly.
- Monitored customer accounts to ensure compliance with contractual obligations and company policies.
- Assisted in the resolution of disputes between customers and creditors or debt collectors.
Education
Associate of Arts - Hospitality And Recreation Marketing
Jones Community Junior College
Ellisville, MS05-2025
High School Diploma -
Piney Woods Country Life School
MS05-2007
Skills
- Accustomed to high volume, fast-paced environments
- Evaluate, analyze, and resolve client issues
- Handle difficult situations
- Robust communication skills
- Proficient with Microsoft Office programs
- Proficient with Microsoft Works
- Proficient with Interaction Client
- Advocacy
- Conflict Resolution
- Nonviolent Crisis Intervention
- Effective listening
- Audio-Visual Aids
- Best Practices
- Effective Communication
- Risk Assessment
- Customer Relations
References
Available upon Request
Timeline
Classroom Facilitator
Hattiesburg Public School District
01.2022 - Current
Credit Specialist
Regions Financial Corp.
06.2011 - 08.2021
Associate of Arts - Hospitality And Recreation Marketing
Jones Community Junior College
High School Diploma -
Piney Woods Country Life School
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