Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Websites
Accomplishments
Timeline
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Christian Johnston

Christian Johnston

Greenfield,United States

Summary

As a 3D Playground Designer, I specialize in creating detailed 3D renderings and site layouts for commercial playground projects.

Overview

8
8
years of professional experience

Work History

Customer Success Manager

Groundwork Inc.
Zionsville, IN
09.2022 - Current
  • Collaborated with a small team to identify and implement best practices for optimizing customer satisfaction and success
  • Led webinars and training sessions to enhance customer engagement and support growth initiatives.
  • Developed KPIs and OKRs to effectively track and measure goals and metrics in customer success
  • Designed templates and sequences to improve customer engagement and streamline communication
  • Conducted multiple Zoom calls to train and onboard customers with new software, ensuring a smooth transition and effective usage
  • Achieved a 2x increase in customer engagement through strategic initiatives and targeted interventions.

Customer Success Manager

CostCertified
Calgary, Alberta
07.2021 - 07.2022
  • Worked with a team of CSMs and Customer Success Techs to deliver customer satisfaction and maintain customer retention
  • Trained a variety of clients from tech savvy to non-tech savvy to use the software effectively
  • Challenged clients' way of doing of business to increase ROI by recommending the best standard practices in the industry
  • Kept track of clients' progress and status by using KPIs and CRMs like SalesForce and Hubspot.

Playground Design Manager

NVB Playgrounds
Greenfield, IN
01.2021 - 07.2021
  • Implemented new policies to enhance team efficiency and streamline operations.
  • Conducted interviews and successfully hired multiple designers to expand the team.
  • Partnered with the sales team to identify and develop effective rendering types that boost customer engagement and sales.
  • Collaborated with the design team to enhance render quality and achieve more visually compelling and accurate presentations.
  • Implemented systems that boosted productivity and efficiency within the design team.

Playground Designer

NVB Playgrounds
Greenfield, IN
01.2017 - 01.2021
  • Designed precise 2D site layouts for commercial playground projects, ensuring accurate representation for clients.
  • Collaborated with the sales team to develop 3D renderings of playground structures and site plans, enhancing customer presentations.
  • Ensured playground safety by aligning designs with CPSI guidelines and balancing customer expectations.
  • Prepared detailed footer guides to facilitate the installation process and ensure structural integrity.

Education

Computer Graphics Technology Bachelors of Science - Technical Animation and Spatial Graphics

Indiana University Perdue University
08.2017

Skills

  • Maya
  • 3D Studio Max
  • Photoshop
  • Illustrator
  • After Effects
  • SketchUp
  • Fusion 360
  • Customer Service
  • Leadership
  • Communication
  • SalesForce
  • Hubspot
  • Microsoft Office
  • Zoom

Hobbies and Interests

  • Flying
  • Climbing
  • Drumming
  • Music
  • Gaming
  • Family
  • 3D Modeling
  • 2D Digital Art

Accomplishments

  • New Playground Product Line, Worked with the sales team to help create a product line for the customers with several custom-made pieces.
  • CPSI Certified, Certified Playground Safety Inspector. Passed the CPSI knowledge test allowing me to test, create, and layout playground equipment safely., 07/2017, 07/2020

Timeline

Customer Success Manager

Groundwork Inc.
09.2022 - Current

Customer Success Manager

CostCertified
07.2021 - 07.2022

Playground Design Manager

NVB Playgrounds
01.2021 - 07.2021

Playground Designer

NVB Playgrounds
01.2017 - 01.2021

Computer Graphics Technology Bachelors of Science - Technical Animation and Spatial Graphics

Indiana University Perdue University

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Christian Johnston