CHRISTIAN JONES

• Worked hand-in-hand with Broadspire's client, Turo, to ensure that standards of claim processing were completed efficiently.
• Investigated police reports, and the owner provided estimates, supplements, and documents in relation to each specific claim to finalize a coverage decision.
• Utilized claims processing software to manage and track claim progress.
• I interviewed claimants via call, text, and email to gather vital details in relation to the claim.
• Customer service was made a priority to assist claimants' needs.
• Tasked with making conclusions by reviewing estimating processes to determine and issue payments to claimants.
• Assisted claimants in returning stolen, impounded, or abandoned vehicles back to the sole possession of the owner.
• Aided in the review process for preventing fraudulent activity through comprehensive research.
• Partnered with colleagues to review and analyze claim assessments.
• Maintained above-average tracked metrics inside team goals.
• Educated and mastered policies, standardized by the client's claim processes.
• Coordinated with various vendors in determining cost-related claim resources.

• Provided customer service for clients as well as generate new business
• Outside marketing B2B with businesses <50 employees
• Negotiated terms of services during sales process
• Familiarity with payroll, 401k, Simple IRA, time tracking, and worker’s compensation to aid
clients
• Streamlined back of office operations for small businesses
• Cold called as well as worked through referral partners (CPA’s, Accountants, Bookkeeper’s,
and Clients)
• Self-created schedule to maintain productivity
• Decreased tax liability for small business infrastructure

• Tasked with contacting and creating book of business
• Attendance to Pelicans/Saints Games to ensure fan experience
• Completed sales through CRM and SRO Systems
• Efficiently handled and resolved issues with Ticket Holders Accounts
• Collaborated and competed against other Sales Representatives in my position
• Served as both a sales representative and a service representative while managing multiple accounts
• Performed sales cycle from beginning to end

• Verified equipment and personal gear compliance with event and safety regulations
• Kept games in full compliance with established league and team rules
• Maintained fair standards of play with close observation of participants
• Collaborated with team members to meet daily demands and handle challenging projects
• Enhanced customer satisfaction with fast, knowledgeable service
• Approached and solved work problems with initiative and sound judgement

• Trained sales team to develop superior strategies to manage value messages, structuring opportunities, pricing, and deal closures
• Developed rapport with clients and key prospects, including active contribution to sales process, making in-person sales calls, and entertaining clients
• Analyzed sales performance, coverage, and segmentation and distributed geographical reports to illustrate findings
• Built sales pipeline, managed prospects, ran sales reports, and managed customer accounts with Street Genie's system
• Organized strategies for reaching target consumers and meeting demand, helping company fill multiple demand gaps and cement market leadership
• Maintained consistently high customer satisfaction ratings through proactive service management strategies