Christian Jordan

Took a professional hiatus to focus on family and personal development, while actively engaging in various educational and leadership roles.

• Teacher’s Aide (Nov 2023 - May 2024): Served in a paid capacity at a K-12 private school, supporting teachers in classroom management, lesson planning, and individualized student assistance, strengthening organizational and communication skills.
• Active Volunteer in Educational Settings: Contributed to a variety of roles across public, private, and church settings, providing support in curriculum delivery, classroom organization, and student development from preschool to high school.
• Trained in Classical Method Pedagogy: Completed training in Classical Conversations to teach elementary-aged children using a structured, rigorous approach to education
• Led Homeschooling Class: Directed and taught a weekly class for 15 K-2nd grade children, using a classical methodology covering all core subjects as well as public speaking, science projects, and fine arts, showcasing leadership, curriculum development, and effective communication.

Led the end-to-end publishing process for City of Heroes, a AAA globally connected Massively Multiplayer Online Roleplaying Game, managing everything from game updates to live operations for hundreds of thousands of players.

• Successfully led cross-functional teams across multiple departments, including Quality Assurance, Community Relations, Customer Service, Localization, and Server Operations, driving collaborative efforts to ensure smooth execution of game updates and customer-facing activities.
• Orchestrated detailed planning, scheduling, and execution of major game updates, including 3 critical releases, from testing phases through to live launch, ensuring smooth transitions and minimal disruptions.
• Led comprehensive publishing planning sessions, ensuring clear communication with executives and key stakeholders, maintaining alignment on project objectives, and delivering updates on timelines and priorities.
• Developed and coordinated milestone schedules for testing and live deployment, working closely with department heads in Art, Development, Engineering, and Marketing to ensure cohesive delivery of project goals.
• Managed relationships with third-party partners, overseeing tasks like ESRB ratings, legal disclaimers, and integrating services such as MAC compatibility, micro-transaction billing systems, and Steam/Valve platform efforts.
• Implemented process improvements to optimize workflow and foster better collaboration across departments, addressing challenges and boosting team morale during critical phases.
• Directed and coordinated all internal and customer testing efforts, ensuring collaboration across Marketing, Development, and Executive teams to prioritize high-profile updates and customer-facing releases.
• Monitored milestones and deliverables against established timelines, proactively identifying risks, and recommending solutions to ensure successful product launches.
• Tracked and communicated game health and quality metrics, including bug reports and customer feedback, to executives and stakeholders, ensuring all parties were informed and actions were taken to maintain a high-quality experience for players.
• Oversaw live game post-production operations, ensuring ongoing stability, monitoring game health, and coordinating necessary updates and patches to address player concerns and game performance.

Led and mentored cross-functional teams in the development of AAA massively multiplayer online games, including Dark Age of Camelot and Warhammer Online, driving collaboration across multiple disciplines to achieve project goals.

• Held diverse roles, ranging from tech and billing support to quality assurance, creative adventure writing, project management, and Strike Team leadership, demonstrating flexibility and deep knowledge across all phases of game development.
• Designed and wrote in-game content for immersive player experiences, crafting creative adventures that entertained players in over 6 countries, showcasing a global perspective and strong storytelling skills.
• Planned and managed milestones for complex software projects, utilizing tools like JIRA, Confluence, and proprietary systems to ensure smooth workflow and timely delivery of high-quality game features.
• Led Strike Teams composed of software engineers, artists, and designers to create and implement innovative game systems, fostering collaboration and maintaining a strong focus on delivering exceptional gameplay experiences.
• Developed and monitored project schedules, ensuring game features were delivered on time and met high-quality assurance standards, balancing both technical and creative requirements.